Customer Care Representative at Lifeshade Hospital - Syx-Brij Nigeria Limited

Syx-Brij Nigeria Limited - Our client, Lifeshade Hospital, located at No. 3 Oshonig behin Street, Beside Mobile Filling Station, Off Awolowo Road, Oke-Ota Ona, Ikorodu, Lagos is a new modern private hospital committed to providing exceptional healthcare services to the community.

They are seeking highly motivated and skilled individuals to join their team in the capacity below:

Job Title: Customer Care Representative

Location: Ikorodu, Lagos
Employment Type: Full-time
Reports to: Admin Officer

Job Purpose

• We are looking for a Customer Care representative who can help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• Helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Job Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers.

Qualifications

• High School Diploma, General Education Degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Customer-centric
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision.

Remuneration
Competitive salary and benefits package, including health insurance, retirement plan, and vacation time.

Application Closing Date
4th October, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online