Presales / Client Relationship Manager at IT Horizons Limited

IT Horizons Limited is a system integrator and Application ICT Company with a clear focus in technology enabled solutions and professional services.

We are recruiting to fill the position below:

Job Title: Presales / Client Relationship Manager

Location: Accra, Ghana
Employment Type: Full-time

Job Summary

• The position is responsible for developing, maintaining and managing sales activities of the business within Accra environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.
• The Client Relationship Manager shall be responsible for driving t he acquisition of the Company’s customers, its revenue goals and the general direction and management of all sales and marketing activities, including market, competitiveness, product definition/pricing and distribution/diversity strategies.

Job Description

• Directing strategy towards the profitable growth and operation of the company.
• Represents the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintains a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Ensures that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators (Key Performance Indicators)) in line with business objectives.
• Achieve growth and hit sales targets by successfully meeting set targets
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Making accurate cost calculations to provide customers with quotations
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Present sales, revenue and expenses reports and realistic forecasts to your line manager
• Collaborate with Technical team on sales technology initiatives
• Ensure correct usage of CRM and other sales applications
• Train and ensure adherence to sales process
• Ensure that all sales representative activities are in accordance with the guidelines of the Company’s Code of Conduct.
• Accomplishes marketing and organization mission by completing related results as needed.
• Protects organization's value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Liaise with vendors and other IT personnel for problem resolution
• Develops qualified leads and generate new business in line with the Company’s commercial target
• Builds effective relationships with potential clients and existing customers
• Speaks positively and enthusiastically about the Company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
• Knowledge of Network, Wireless, Collaboration, and Security Solutions.
• Proactively scopes the technical solution required to address customer requirements, assesses customers met and unmet needs, and recommends solutions that optimize value for both the customer and the organization
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported
• Design and implementation of new solutions and improving resilience of the current environment
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization
• Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and participating in professional organizations
• Deliver Proof of Concepts (POC)
• Product presentations and demonstrations
• Support with technical qualification of sales opportunities
• Recognize and actively seek ways to exploit IT to address complex business, organizational and technical issue
• Support of on-site engineers and end users/customer
• Provide Level-2/3 support and troubleshooting to resolve issues
• Liaising with project management teams, third-line engineers
• Configure and install various network devices and services as may be required
• Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations
• Investigate and resolve problems for services within your own area of responsibility; communicate to colleagues as appropriate, following ITIL processes; manage major network-related incidents and bring them to a satisfactory closure
• Liaise with vendors and other IT personnel for problem resolution
• Other duties as may be assigned by your supervisor and management

Job Specification

• University Degree in a relevant discipline
• Master's Degree from a recognized University will be an advantage.
• Membership of professional management associations will be an added advantage
• Minimum of 4 years work experience in ICT/Telecoms or related industry
• Minimum of 5 years of experience.
• Candidate is required to reside in Accra, Ghana.
• Solution Certificate (CommVault/Veeam/Quest/IBM/Dell EMC/Symantec/Veritas),
• Network Certificate (Cisco/Fortinet/Brocade), ITIL
• Microsoft, Compute, Systems
• Compute Solution Scoping & Proposal for Clients
• Presentation of Compute Solution to Clients
• Excellent problem-solving skills
• Strong analytical skills (ability to explain problems and solutions clearly to non-technical users)
• Network Technologies
• Security Solutions
• Technology Road-mapping
• Service Level Management
• Relationship Management
• Communications and Change Leadership
• Voice and Messaging
• Project Management.

Application Closing Date
27th September, 2023.