Customer Service Representative at Gosub Limited

Gosub Limited is a software company that develops a range of software products to address some of the issues that affect our daily life. At the moment, we are promoting an application (gosub.ng) that sells telecommunication products and renders telecommunication services to individuals and corporate bodies in Nigeria. Through gosub.ng, anyone can buy telecommunication products or services such as data plans/airtime, transfer or convert airtime to cash, and process bill payments. We are a company that is focused and passionate about providing technological solutions to the problems that affect Nigerians.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Benin City, Edo
Employment Type: Full-time

Job Description

• We are seeking an experienced and highly motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service and support to our valued customers.

Responsibilities

• Manage incoming customer inquiries via phone, email, and social media channels.
• Provide product and service information to customers.
• Respond to customer complaints and resolve issues in a timely and effective manner.
• Process customer orders.
• Collaborate with other teams to ensure customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate department.

Requirements

• Candidate must possess at least a Bachelor's Degree in a related field.
• Minimum of 2 years of experience in a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in Microsoft Office and CRM software.
• Experience working in a customer-focused environment.
• Ability to work independently and in a team environment.
• Flexibility to work in shifts, including weekends and holidays.
• Candidate must be a resident of Benin City.

Salary
N100,000 / month.

Application Closing Date
30th September, 2023.