IT Personnel (Technical Support) at Hazon Technologies

Hazon Technology provides a time-worthy business solution to every type of business by building custom technology, software and data solutions. We develop and support a range of innovative software solutions that improve the quality of work and life across the public and private sectors.

We are recruiting to fill the position below:

Job Title: IT Personnel (Technical Support)

Location: Lagos

Job Summary

• You will play a crucial role in managing and maintaining the information technology infrastructure within our company.
• This role involves ensuring the smooth operation of network systems, telecom equipment, and related software applications to support the organization's telecommunication services.
• You will also collaborate with other teams to optimize network performance and resolve technical issues.

Key Responsibilities

• Monitor and maintain telecommunications networks, including switches, routers, and firewalls.
• Troubleshoot and resolve networkrelated issues, such as connectivity problems, latency, and packet loss.
• Perform regular updates and patches to network devices to ensure security and performance.
• Install, configure, and maintain telecommunications equipment, such as PBX systems, VoIP phones, and video conferencing tools.
• Collaborate with vendors to procure and upgrade telecom hardware and software.
• Administer servers, including email, DNS, and DHCP servers, to ensure reliable service delivery.
• Manage user accounts, permissions, and security settings for telecomrelated applications.
• Implement backup and disaster recovery plans to safeguard critical telecom data.
• Test and execute data recovery procedures in case of system failures or data loss.
• Monitor network security to protect against unauthorized access, malware, and other cyber threats.
• Ensure compliance with industry regulations and standards, such as GDPR or FCC regulations.
• Provide technical support to endusers, assisting with telecomrelated issues and inquiries.
• Document and maintain a knowledge base of common telecomrelated problems and solutions.
• Analyze network and system performance data to identify areas for improvement.
• Implement solutions to optimize network speed, reliability, and efficiency.
• Maintain detailed documentation of network configurations, equipment inventory, and telecom procedures.
• Create and update network diagrams and schematics.
• Collaborate with other IT teams and departments within the organisation to integrate telecom services with other IT systems, such as CRM or ERP systems.
• Work with telecom vendors and service providers to negotiate contracts and resolve servicerelated issues.
• Provide training to employees on using telecom equipment and applications effectively and securely.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Knowledge of telecommunications technologies, including VoIP, SIP, and telecom protocols.
• Proficiency in network administration and security practices.
• Experience with telecom hardware and software, including PBX systems and VoIP technologies.
• Familiarity with industryspecific regulations and compliance requirements.

Benefits

• Competitive salary
• Comprehensive healthcare coverage.
• Flexible work schedule.
• Access to the latest tools and technologies.
• Collaborative and innovative work environment.

Application Closing Date
21st September, 2023.