Sales Quality Manager at FairMoney Nigeria

FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

We are recruiting to fill the position below:

Job Title: Sales Quality Manager

Location: Abuja
Employment Type: Full time

About The Role

• As a Sales Quality Manager at Fairmoney, you will play a pivotal role in ensuring the highest standards of quality and efficiency in our sales operations.
• Your primary responsibility is to design, implement, and oversee quality management programs and processes to enhance the overall performance and effectiveness of our sales team.

Roles and Responsibilities
Quality Management:

• Develop, implement, and manage quality assurance and control programs tailored to the sales department's needs.
• Establish key performance indicators (KPIs) and quality metrics to measure and improve sales performance.
• Monitor and evaluate sales processes, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.

Training and Development:

• Design and deliver training programs for sales team members to enhance their product knowledge, selling skills, and customer service.
• Create and maintain a comprehensive onboarding process for new sales hires to ensure a smooth transition into their roles.
• Continuously assess training needs and develop relevant content to address skill gaps

Data Analysis and Reporting:

• Analyze sales data and customer feedback to identify trends, issues, and opportunities for improvement.
• Prepare regular reports on sales performance, highlighting areas of success and areas requiring attention.
• Collaborate with stakeholders to develop action plans based on data-driven insights.

Process Improvement:

• Work closely with cross-functional teams to identify and streamline sales processes for maximum efficiency.
• Implement process improvement initiatives, ensuring adherence to best practices and standards.
• Monitor process changes and evaluate their impact on sales outcomes.

Quality Audits:

• Conduct regular audits of sales calls, transactions, and interactions with customers to ensure compliance with established quality standards.
• Provide constructive feedback to sales team members and offer coaching to improve their performance.

Customer Experience Enhancement:

• Collaborate with the customer support and product teams to align sales efforts with customer expectations.
• Develop strategies to enhance the overall customer experience and satisfaction during the sales process.

Quality Documentation:

• Maintain detailed records of quality assurance activities, audit results, and training materials.
• Ensure that all sales-related documentation complies with regulatory and company standards.

Requirements

• Bachelor's Degree in Business, Sales, Quality Management, or related field. Master's Degree is a plus.
• Proven experience in quality management, preferably in a sales or customer-facing environment.
• Strong knowledge of quality management principles, methodologies, and best practices.
• Exceptional analytical and problem-solving skills.
• Excellent communication and presentation abilities.
• Detail-oriented with a focus on continuous improvement.
• Proficiency in data analysis and reporting tools.
• Certifications in quality management (e.g., Six Sigma, Lean) is advantageous.

Benefits

• Private Health Insurance
• Performance Bonus
• Pension Plan
• Training & Development.

Application Closing Date
Not Specified.