Technical Support Trainee at Brainshare Technologies & Services Nigeria Limited

Brainshare Technologies is a Telecom services provider. We provider internet services and other value added services through our fiber optic infrastructure.

We are recruiting to fill the position below:

Job Title: Technical Support Trainee

Location: Lagos Island, Lekki-Ajah Axis - Lagos
Employment Type: Full-time

Main Duties

• Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
• Develop solutions that drive the success of our network.
• Participate in developing policies, procedures and technical reports.
• Leverage networking tools to identify & mitigate networks anomalies.
• Ensure stable & reliable ISP network services.
• Monitors the network performance on daily basis.
• Handles & coordinates network trouble shooting & fault analysis.
• Manages deployment & maintenance of network monitoring, analysis & reporting tools.
• Manages installation of network hardware & software.
• Contribute to design & enhancement of the Company datacentre infrastructures.
• Manages outages bridges, compose detailed shift and outage reports to Management.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Maintaining a positive, empathetic and professional attitude toward Customers at all times.
• Manage large incoming calls from Customers.
• Responding promptly to Customer inquiries.
• Identify and assess Customers’ needs to achieve satisfaction.
• Communicating with Customers through various channels e.g email, sms and phone call etc.
• Acknowledging and resolving Customer complaints.
• Knowing the company services inside and out so that you can answer questions easily.
• Processing orders, forms, applications and requests.
• Keeping records of Customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing prompt feedback on the efficiency of the Customer service process.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers.
• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications
Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.
• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
• An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Demand on the Job:

• Must have 1year cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
• Ability and wiliness to work long hours and meet tight deadlines.
• Ability to work under none or minimal supervision.
• Require to work weekends and in shifts (Day/Night).
• Applicants must reside on the Lagos Island, Lekki-Ajah axis.

Application Closing Date
29th September, 2023.