Customer Service Representative at Mopheth Nigeria Limited - 2 Openings

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Victoria Island & Lekki - Lagos
Employment Type: Full-time

Job Functions / Responsibilities

• Customer Interaction: Interact with customers in person, by phone, or through electronic communication channels to provide outstanding service.
• Product Knowledge: Demonstrate a strong understanding of our products and services to assist customers effectively.
• Issue Resolution: Listen to customer inquiries and resolve issues or complaints promptly, aiming for first-contact resolution whenever possible.
• Sales Support: Provide product information, process orders, and offer relevant upsell or cross-sell options to customers.
• Documentation: Maintain accurate and organized customer records and transaction history.
• Front Desk Duties: Welcome visitors, direct them appropriately, and maintain a tidy and professional reception area.
• Cash Handling: Handle cash and card payments accurately, process refunds, and provide receipts.
• Administrative Tasks: Assist with various administrative tasks as needed, such as filing, data entry, and scheduling appointments.
• Team Collaboration: Collaborate with colleagues to ensure consistent and excellent customer service.

Requirements / Qualifications

• Minimum OND (Ordinary National Diploma) or HND (Higher National Diploma) in any field.
• 2 - 5 years relevant work experience.
• Strong communication and interpersonal skills.
• Ability to stand during work shifts and maintain a professional appearance.
• Exceptional problem-solving and conflict resolution abilities.
• Proficiency in using computer systems and basic office software.
• Ability to dress professionally and maintain a neat appearance.
• A positive attitude and a strong desire to assist customers.
• Prior customer service experience is mandatory.

Benefits

• Competitive salary.
• Opportunity for professional growth and development.
• Health and other benefits as per company policy.

Application Closing Date
28th September 2023.

How to Apply
Interested and qualified candidates should send their Resume and a Cover Letter detailing their qualifications and interest in the position to: ayok@mophethgroup.com using "Customer Service Representative Application - [Your Name]" as the subject of the mail.