Customer Service & Operations Associate at Sisa Method Limited

Sisa is a management consulting company focused on providing integrated HR advisory services and culture transformation.

We are recruiting to fill the position below:

Job Title: Customer Service & Operations Associate

Location: Lagos

Job Summary

• The ideal candidate is one who is experienced has excellent customer service, growth and retention and must possess interpersonal skills as well as must be dedicated and ambitious.

Responsibilities

• Manage the customers journey and shopping experience by identifying touchpoints that can positively improve perception, interactions and relationships on Nello
• Provide excellent customer service to build and maintain strong relationship with customers.
• Ensure customer complaints are handled and resolved accurately and quickly.
• Conduct surveys to ascertain the satisfactory levels of customers.
• Collate customer insights, behavior and interactions with the various products and services, identify and understand key challenges, recommend, and implement methods to address these challenges.
• Implement improved operational measures and policies that promotes operational efficiency.
• Plan and organize Nellos administrative activities.
• Develop and oversees daily operations and processes.
• Ensure all business services papers are available.
• Support the Nello to document relevant information for internal and external use.
• Assist in maintaining and analyzing operational data for business performance reporting.
• Uses insights gained to: provide informed recommendations to the product development team. drive focus on high-potential products.
• Ensure compliance with best practices and quality standards.
• Contribute to innovation of new products through product/service operations process development.
• Design and organize performance sessions to discuss about operational updates, ideas, and issues.

Qualifications

• Bachelor's Degree in Business Administration, Social Sciences or related discipline
• Minimum of 2 years cognate experience with Customer Services & support Experience
• Ability to cooperate with and support other members of staff where require
• Proficiency in Microsoft Suite and other Operational Software
• Strong verbal communication skills in English language
• Customer Service & Experience Certification
• ITIL certification desirable
• Yellow Belt Lean Six Sigma Certification desirable
• Willingness to interact daily with customers from a wide range of cultures and backgroundsGood sense of organization and keen attention to detail
• Knowledge of customer service best practices and desire to participate in trainings and professional development
• Ability to perform well in a fast-paced working environment
• Smart, intuitive and intelligent with great recollection skills.

Application Closing Date
22nd September, 2023.