Learning Support Intern at Tuteria Limited

At Tuteria Limited, we're driven by a mission to make quality personalized education accessible to everyone. We help learners connect with the best teachers and educational content, while also empowering people to earn income by teaching what they love.

We are recruiting to fill the position below:

Job Title: Learning Support Intern

Location: Lagos
Job type: Internship
Duration: 1 year

Key Responsibilities

• Provide prompt and friendly support to users, including teachers, students, and parents, through various communication channels (email, chat, phone). 
• Address inquiries, troubleshoot technical issues, and resolve concerns to ensure a positive user experience.
• Develop a deep understanding of our Edtech platform, including its features, functionalities, and best practices. Stay updated on product updates and improvements.
• Assist in the onboarding process for new users by guiding them through platform setup and helping them navigate key features. Create user-friendly guides and tutorials.
• Collaborate with our technical team to investigate and resolve technical issues reported by users. Document and track reported issues to ensure timely resolution.
• Gather user feedback and suggestions to identify areas for improvement. Summarize and report feedback to the development and product teams.
• Analyze user data and trends to identify common issues and potential improvements. Provide insights and recommendations based on data analysis.
• Contribute to the creation of training materials, knowledge base articles, and FAQs to support self-help resources for users.
• Assist in testing new features and updates before they are rolled out to users to ensure a bug-free and user-friendly experience.

Qualifications

• Currently enrolled in a Bachelor's programme in Education, Instructional Design, or a related field.
• Experience in customer service
• Strong passion for education and technology.
• Excellent communication and interpersonal skills.
• Tech-savvy with the ability to quickly learn and navigate software applications.
• Problem-solving skills and attention to detail.
• Customer-focused attitude with a commitment to providing exceptional support.
• Ability to work independently and as part of a team.
• Proficiency in using office software tools (e.g., Microsoft Office, Google Workspace).

What We Offer

• Remuneration: N80,000 Monthly.
• Valuable experience in the Edtech industry.
• Opportunity to work with a passionate and dynamic team.
• Hands-on learning and skill development.
• Flexible work hours.
• A friendly and inclusive work environment.

Application Closing Date
22nd September, 2023.

How to Apply
Interested and qualified candidates should send their Resume along with a Cover Letter outlining their interest and qualifications for the position to: hr@tuteria.com using the Job Title as the subject of the email.