Customer Service Representative at Outreach Medical Services

Outreach is a group of hospitals offering affordable care to women and children across Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Bill prearation.
• Handle cash and HMO transactions.
• Effective communication with clients at every encounter.
• Ensure full understanding and management of client requirements and identification of further opportunities with the client.
• Ensure smooth relationship between the hospital and other stakeholders in our eco system.
• Ensure that all telephone calls (in and out bound) are handled in a timely and professional manner.
• Document Management.
• Medical Records filing and management.
• Electronic medical records management.
• Appointment booking and management manually and electronically.
• Hospital billing and payment collection.
• Ensure welfare of all Patients.
• Proper documentation and handover of daily activities.
• Filling all registers and sending reports per shift.
• Monitoring and control of all office stationery.
• Administering Customer Service surveys to all clients.
• Ensuring excellent Patients’ Experience for all patients.

Remuneration
N75,000 Monthly.

Application Closing Date
22nd September, 2023.