Hotel General Manager (Expatriate) at Work Better Africa

Work Better Africa is a workforce development and workplace transformation company that stimulates effective collaboration between employers and employees to build profitable and sustainable businesses. We empower the workforce to attain high-level Productivity, Peak Performance and become Profit oriented through our bespoke training and development programmes. Our services include: Recruiting, Training, Coaching, Business Consulting and Publishing.

We are recruiting to fill the position below:

Job Title: Hotel General Manager (Expatriate)

Location: Abuja (FCT)
Employment Type: Full-time

Position Summary

• The General Manager is responsible for all aspects of operations at the hotel, from day-to-day staff management and guests. He should be an ambassador for the brand.
• Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest satisfaction.
• Work Very closely with the hotel owners and other stakeholders.
• Responsible for managing the Hotels management team (HODs) and overall hotel targets to deliver an excellent Guest experience.
• A General Manager would also be required to manage profitability and guest satisfaction measures.

Duties and Responsibilities

• Oversee the operations functions of the hotel, as per the Organizational chart.
• Hold regular briefings and meetings with all heads of departments.
• Ensure full compliance with hotel operating controls, SOPs, policies, procedures and service standards.
• Lead all key property issues including capital projects, customer service and refurbishment.
• Handling complaints, and overseeing the service recovery procedures.
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget,Marketing& Sales Plan and Capital Budget.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short and long-term strategic goals for the property.
• Developing improvement actions, and carrying out cost savings.
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel's business reports on a daily basis and take decisions accordingly.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate.
• Maximizing room yield and hotel / resort revenue through innovative sales practices and yield management programs.
• Prepare monthly financial reporting for the owners and stakeholders.
• Draw up plans and budgets(revenues, costs, etc.) for the owners.
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Coordination with HOD's for the execution of all activities and functions.
• Overseeing and managing all departments and working closely with department heads on a daily basis.
• Manage and develop the Hotel Executive team to ensure career progression and development.
• Be accountable for the responsibilities of department heads and take ownership of all guest complaints.
• Provide effective leadership to hotel team members.
• Lead in all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
• Responsible for safeguarding the quality of operations both (internal &external audits).
• Responsible for legalization, Occupational Health &Safety Act,fire regulations and other legal requirements.

Requirements
Education:

• A University Degree in Hotel Management or a related field with experience in opening, managing or re-positioning a hotel with a clear track record.
• Excellent computer system skills.

Experience:

• At least 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. And 5 to 10 years of experience as a General Manager or Asst. General Manager.

Prerequisites:

• The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding, management skills and extensive hands-on experience.
• Available to work when needed, including weekends, holidays, and nights.

Application Closing Date
30th September, 2023.

How to Apply
Interested and qualified candidates should send their CV and Photograph to: workbetterafrica@gmail.com using the Job Title as the subject of the mail.