Service Advisor at Origin Tech Group

Origin Tech Group is an Agricultural value-chain company providing within different industires. Our businesses span Agricultural and heavy-duty construction equipment, agriculturalmechanisation, furniture production, Automobile assemblyand Construction among others.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Surulere, Lagos
Employment Type: Full-time

Job Description

• Advises customers about necessary service for routine maintenance.
• Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.
• Prepares a repair order showing time, cost and labor estimates for service.
• Writes a brief description of the customer’s concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Handles customer complaints.
• Schedules service appointments.
• Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.
• Refers to service history, inspects vehicle, and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes “promised time.” Checks with dispatcher, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Implements and maintains a service marketing program.
• Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
• Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.
• Keeps service department forms, menus and pricing guides up to date.
• Implements a quality control process to eliminate comebacks.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.
• Maintains a professional appearance.
• Keeps work area clean.
• Other tasks as assigned.

Requirements

• Bachelor's Degree in an Engineering related field.
• 2 - 5 years of experience in automotive aftersales.
• A computer literate with proficiency in all Microsoft Office applications especially Microsoft Excel.
• Proven record of success in customer-facing roles and in providing customer services.
• Basic automobile/technical knowledge and skills.
• Strong written and verbal communication skills.
• Excellent organisational skills, willingness to learn and work.
• Excellent communication and time management skills.

Salary
N80,000 - N250,000 Monthly.

Application Closing Date
29th September, 2023.

Method of Application
Interested and qualified candidates should send their CV to: hris@origingroupng.com using the Job Title as the subject of the mail.