Customer Success Representative (CSR) at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training.

Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Customer Success Representative (CSR)

Location: Lekki, Lagos
Employment Type: Full-time

Position Summary

• We are seeking a dedicated and customer-oriented individual to join our team as a Customer Success Representative (CSR). The CSR will play a pivotal role in ensuring our customers' satisfaction and success with our products or services.
• This role involves proactive engagement with customers, resolving issues, and identifying opportunities for upselling or cross-selling.
• If you are passionate about delivering exceptional customer experiences and have a track record of building strong customer relationships, we encourage you to apply.

Key Responsibilities

• Build and maintain strong, long-lasting customer relationships.
• Provide excellent customer support through various channels, including email, phone, and chat.
• Understand customer needs and pain points to address them effectively.
• Collaborate with other teams to ensure timely issue resolution.
• Identify opportunities to upsell or cross-sell products or services.
• Monitor customer accounts and proactively reach out to prevent issues.
• Collect and analyze customer feedback to improve our products or services.
• Maintain accurate records of customer interactions and transactions.
• Stay updated on product knowledge to effectively assist customers.

Qualifications

• Bachelor's Degree or equivalent experience is a plus.
• Minimum of 2 years of experience in a customer-facing role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Attention to detail and organizational skills.
• Proficiency in using customer support software and tools.

Application Closing Date
5th October, 2023.