Business Relationship Officer / Contact Advisor at Leadway Assurance Company Limited

Leadway Assurance Company Limited - The evolution of Leadway since 1970 has mirrored the dramatic expansion of indigenous insurance service providers, with Leadway remaining in the forefront as an insurer of repute. The reputation enjoyed today by Leadway has been attained by the continuing pursuit of improvements to maintain a competitive advantage. All aspects of the business are approached with discipline; the recruitment of staff, the development of products, the advancement of technologies and the personal service offered to each Leadway Assurance Company Limited was incorporated as a limited liability company in 1970 and started business operation in 1971. The Company’s business operation started in Kaduna from where it spread to other parts of the federation. Presently, Leadway has over 24 Branch Offices with Kaduna serving as the Registered Office and Lagos, the Corporate Office.

We are recruiting to fill the position below:

Job Title: Business Relationship Officer / Contact Advisor

Location: Lagos Mainland, Lagos

Responsibilities

• Maintaining a positive and professional attitude towards clients at all times.
• Handle complaints, and provide appropriate solutions and alternatives within the time limits.
• To responding promptly to queries.
• To communicating with clients through various channels.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support
• Resolving complaints.
• Process forms, orders, requests, and applications.
• Providing feedback on the efficiency of the customer service process.
• Ensure to attend to client queries and report daily input of queries
• Respond to client calls and reply immediately with query feedback notes
• Do follow up with clients, and consultation

Education

• OND / HND / B.Sc qualification

Application Closing Date
6th October, 2023.