Specialist, Contract Delivery at IHS Towers

IHS Towers is the largest independent mobile telecommunications infrastructure provider in Europe, Africa and the Middle East. Founded in 2001, IHS provides services across the full tower value chain - colocation on owned towers, deployment and managed services.

Today IHS Towers has operations in Nigeria, Cameroon, Côte d’Ivoire, Zambia and Rwanda. Following the recent acquisitions of MTN and Etisalat’s tower portfolios in Nigeria, IHS owns over 23,300 towers in Africa.

We are recruiting to fill the position below:

Job Title: Specialist, Contract Delivery

Location: Victoria Island, Lagos
Employee Type: Permanent

Job Description

• As Specialist, Contract Delivery you contribute towards achievement of maximum uptime on all passive equipment and network availability by ensuring maintenance activities are carried out across sites by site maintenance vendors as scheduled.

Key Roles & Responsibilities

• Ensure site maintenance vendors perform activities in line with agreed terms and conditions. Initiate penalization process where applicable.
• Facilitate the provision of access reference when required.
• Ensure monthly PPM plan is communicated to the Network Operations Centre (NOC) and relevant site maintenance vendors and Field Service Engineers before start of each month.
• Track PPM achievement on a weekly basis.
• Identify avoidable faults after PM is completed and communicate to the regional Operations team and site maintenance vendors for future correction.
• Track site maintenance vendor performance and collaborate with relevant teams for resolution and uptime by checking vendors’ daily PA/ TCH/ RNA.
• Track shelter and HVAC issues through available application and pull out reports for vendors and internal stakeholders.
• Follow up on customers’ escalations and ensure prompt closure.
• Perform other tasks, duties and responsibilities as assigned by Manager, Operations SLA & Contract Delivery.

Qualifications

• Candidates should possess a B.Sc./HND in relevant field
• +5 years relevant experience. 

Functional Competencies:

• Vendor Management
• Engineering Management
• PPM/ Corrective Maintenance
• Site Access Management
• SLA Fulfilment
• Data Analysis & Reporting

Behavioural Competencies:

• Collaboration & Teamwork

Application Closing Date
Not Specified.