E-commerce Manager at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: E-commerce Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• As an E-commerce Manager, you will play a pivotal role in overseeing our entire online retail operation. Your responsibilities will revolve around managing the website and app to ensure a seamless and user-friendly customer experience.
• You will be a key driver in our digital retail strategy, leveraging your strong IT skills and tech-oriented mindset to maximize our online sales and brand presence.

Key Responsibilities

• E-commerce Strategy: Develop and implement an effective e-commerce strategy in alignment with organizational goals to drive online sales and profitability.
• Website and App Management: Oversee the day-to-day operations of our e-commerce website and mobile app, ensuring they are up-to-date, user-friendly, and optimized for performance.
• Product Catalog: Manage and organize the online product catalog, including product listings, descriptions, images, and pricing.
• User Experience: Continuously improve the user experience (UX) and user interface (UI) of the website and app to enhance customer satisfaction and conversion rates.
• Online Marketing: Collaborate with the marketing team to execute digital marketing campaigns, including SEO, SEM, email marketing, and social media advertising, to attract and retain online customers.
• Inventory Management: Coordinate with inventory and supply chain teams to ensure accurate stock levels, product availability, and timely order fulfillment.
• Customer Support: Supervise the customer support team to provide timely assistance to online customers, resolve inquiries, and address issues effectively.
• Analytics and Reporting: Utilize data analytics tools to monitor website/app performance, sales trends, and customer behavior, and use insights to make data-driven decisions.
• Payment Processing: Manage online payment gateways and ensure secure and seamless transactions for customers.
• Vendor Relationships: Collaborate with vendors and third-party partners to maintain product quality, pricing competitiveness, and optimal supply chain relationships.

Qualifications

• Bachelor's Degree in Business, Marketing, Information Technology, or a related field.
• Proven experience 3 years as an E-commerce Manager or in a similar role within the e-commerce industry.
• Strong understanding of e-commerce platforms, technologies, and trends.
• Proficiency in e-commerce software and content management systems.
• Excellent knowledge of digital marketing strategies and tools.
• Analytical mindset with the ability to use data to drive decision-making.
• Strong leadership and interpersonal skills.
• Exceptional communication and project management abilities.

Additional Requirements:

• A passion for e-commerce and a deep understanding of customer behavior in the online shopping space.
• Ability to adapt to a fast-paced and dynamic e-commerce environment.
• Stay up-to-date with industry developments and emerging technologies.

Company Benefits

• Competitive salary.
• HMO.
• Pension.
• Continuous learning and development opportunities.
• Dynamic and collaborative work environment.

Application Closing Date
Not Specified.