Service Engineer at Skache Intergrated Services Limited

Skache Integrated Services Limited - Our clients, an international organization, is recruiting suitable candidates to fill the position below:

Job Title: Service Engineer

Location: Lagos
Employment Type: Full-time

Job Summary

• Our clients is seeking a qualified service engineer to join their team. This candidate would provide technical support, service, and expertise to the Organization’s Process customers in Nigeria and ECOWAS countries in building materials industry (with a focus on gypsum and cement production sites), chemical and performance materials (plastics) manufacturing plants and other industries of the Organization’s Process interest.
• He/she would serve as the centre of competence, technical expertise, and customer experience in the best interests of the Organization’s Process for customers, prospects, and internal stakeholders.

Job Responsibilities

• Installations, commissioning, repairs, trainings, inspections, technical evaluations and other required for sales, service and maintenance of the Organization’s Process equipment and materials services at customer´s sites and remotely.
• Technical support of customer sales presentations and visits, site inspections and evaluations, inquiries evaluation.
• Execution and support of the acceptance tests.
• Effective and compliant planning, management, timely approval requests submission and communication both internally and externally of all required travelling arrangements and plans.
• Proactive communication and coordination internally and with customers of all required services.
• Identification of new, repeat, upselling and cross-selling opportunities and part of sales team mindset.
• Technical promotion of aftermarket products and services
• Effective customer relationship management, communication of the collected customers feedbacks, especially complaints or improvement requirements
• Timely and full utilization of the Organization’s Process IT tools and utilities (MS Office, SharePoint, WorkDay, CRM, SAP, augmented reality tools, documents database, etc.).
• Uncompromising implementation of the European and the Organization’s Process technical, EHS and quality standards during all provided service (installation, commissioning, service, trainings, other services).

Requirements

• Degree in Engineering or higher in Electrical Engineering, mechatronics with additional fluency with electronics and electrics. Software engineering experience would be an advantage.
• Extensive hands-on experience with cement industry equipment. Experience with the Organization’s Process equipment and / or hands-on experience in other industries would be an advantage.
• Clear and practical knowledge of the entire Cement industry production process, maintenance and utilized equipment. Chemical, including plastics and other industries knowledge might be an advantage.
• Driving license and excellent driving safety skills.
• Willingness and fit to travel intensively within country and region and bi-annually abroad.
• Existing network of contacts (engineers, service, and maintenance management) in industry might be an advantage, subject of relevance.
• Fluent English. French would be an advantage.

Application Closing Date
30th September, 2023.