Reservationists at WorkSpace Global Consulting

Posted on Wed 29th Apr, 2015 - hotnigerianjobs.com --- (0 comments)

WorkSpace Global Consulting - Our client, one of the largest Tourist firms in Nigeria is currently looking for highly professional individuals to fill this position:

Job Title: Reservationist

Location: Lagos

Responsibilities

Determine customers' needs and preferences, such as Schedules, Budgets and Travel Dates.
Plan and arrange tour packages, excursions, and day trips.
Make alternative booking arrangements if changes arise before or during the trip.
Assist with literature and information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations.
Confirm bookings and ensure necessary documentation has been sent on time to reservations offices such as guest certificates.
Managing Customer issues / complaints and assisting reservation offices with empathy and a focus on guest satisfaction.
Sorting through vast amounts of information to find the best possible travel arrangements.

Experience

Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Must be fluent in verbal and written English.
Excellent computer and typing skills are required. Excel and Word proficiency desired.
Previous travel and tourism experience preferred.
Excellent listening and comprehension skills required.

Skills:

Telephone Etiquette.
Computer Literacy, using programs such as Excel, Word, Microsoft Outlook (Email).
Must be Sales Driven.
Must be customer service orientated.

Application Closing Date
16th May, 2015.

Method of Application
Qualified and interested candidates should send their CV's to: [email protected]

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