Service Ops Engineer (II) at Seamfix Nigeria Limited

Seamfix Nigeria Limited is a software company that builds application software and middleware solutions for businesses, governments and institutions. Our corporate slogan is “value innovation powered by technology”. We conduct business by innovating value, empowering our customers to exploit such values through technology, measuring the results and benefits of value to the customer and keeping a smile on their faces!

We build solutions for sectors such as telecommunications, energy, retail and service businesses, universities & colleges, schools, health sector and governments. Our software solutions can be classified into two; application software and middleware solutions.

We are recruiting to fill the position below:

Job Title: Service Ops Engineer (II)

Location: Lagos, Nigeria
Job type: Full-time

What you will be Doing

• Attend to all issues escalated by the users (via email, remedy & WhatsApp channel and other escalation channels)
• Ensure all issues & complaints are resolved promptly
• Attend to all telephone escalations, attend daily incident meetings & site visits with customer experience team & Business Relationship management team
• Conduct daily health checks on the application & prepare weekly reports
• Be available remotely to support & resolve customers issues that come up at off-work periods (weekends & after daily COB)
• Conduct training on application usage
• All other responsibilities assigned to you by your Manager

What you will be Needing

• B.Eng / B.Sc Degree from a reputable institution/university
• Proven work experience as an IT support officer
• Basic Programming knowledge
• Familiar with database system 
• Good Customer relationship experience
• Problem solving skills and ability to work under pressure
• Strong time management and organizational skills
• Strong ownership mindset
• Excellence driven
• Good Attention to details.

What You will be Getting

• Competitive Compensation
• Laptop for work
• Health Insurance
• Employers pension contribution
• Flexible and remote work culture
• Work with really smart people.

Application Closing Date
Not Specified.