Front Desk Officer at Davina Hill Resort & Hotel

Davina Hill Resort & Hotel is recruiting suitably qualified candidates to fill the position below:

Job Title: Front Desk Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• We are currently seeking a highly motivated and organized individual to join our team as a front desk officer who will be responsible for providing excellent customer service to guests and ensuring a smooth check-in and check-out process.
• They will handle reservations, answer inquiries, and assist with various tasks to ensure guest satisfaction.

Key Responsibilities

• Greet guests and assist with check-in and check-out processes
• Handle reservations and room assignments
• Answer inquiries about hotel services, amenities, and local attractions
• Assist with luggage storage and transportation
• Process payments and maintain accurate records
• Respond to guest complaints and resolve issues in a timely manner
• Maintain cleanliness and organization of the front desk area
• Assist with various tasks, such as mail distribution and key management
• Follow all safety and security procedures.

Requirements

• High School Diploma or equivalent
• Previous experience in customer service or hospitality preferred
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Ability to multitask and work efficiently in a fast-paced environment
• Knowledge of hotel reservation systems and basic computer skills
• Ability to handle cash and credit card transactions accurately
• Ability to remain calm under pressure and handle difficult situations with tact and diplomacy.

Working Conditions

• The front desk officer will work in a fast-paced environment with frequent interaction with guests.
• They may be required to work evenings, weekends, and holidays as needed.
• The position may require standing for extended periods of time.

Application Closing Date
10th October, 2023.

How to Apply
Interested and qualified candidates should send their Cover Letter and CV as one document to: careers@davinaresorts.com using the Job Title as the subject of the mail.

Note

• Applications will be received on a rolling basis; therefore you’re encouraged to apply as soon as possible.
• Please be aware that only shortlisted candidates will be contacted for interactive sessions.