Business Development & Marketing Manager at American Express

American Express - Since our earliest days, we’ve strived to find new ways to enrich our customers’ lives, have their backs and provide our special brand of service, in ways both big and small. Even as our business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: our unwavering commitment to earn our customers’ loyalty for the long haul.

That standard of excellence guides us today. We promise to understand, respect and back our customers, and help them on their personal journeys. Because when our customers thrive, so do we.

We are recruiting to fill the position below:

Job Title: Business Development & Marketing Manager

Job ID: 23010783
Location: Lagos, Nigeria (Onsite)

How will you make an impact in this role?
Business Development

• Ensuring ‘best-in-class’ relationship management of the partnerships including managing multiple relationships with the partner businesses acting as the key point of contact
• Accountability for delivering across all key business metrics including Cards & merchants acquired, and both card and merchant spend.
• Identifying new opportunities for growth and working closely with the BDL in signing and launching new partnerships where required
• Working with the partners to develop an issuing and/or merchant growth plan including strategic marketing activities 
• Keeping up-to-date with the changing regulatory environment in Nigeria and briefing AXP stakeholders on the potential impacts to the AXP business
• Working with AXP stakeholder groups (Operations, GCO, Compliance etc.) to ensure smooth implementations for new partners on the network and ongoing operational efficiency.
• Carry out activities as required to support the smooth running of the American Express Nigeria Limited and the local office

Marketing:

• Closely work with the Nigerian partners planning all marketing activities. Develop and manage activity plans alongside consistent reviews and optimization of activities. This will necessitate the review of the success or otherwise of their marketing activities and communication of the results to the team. 
• Work with partners to develop robust plans and successfully drive growth in locations warmly accepting American Express Cards, and ensure visibility of acceptance / perception of coverage for both local and inbound Cardmembers.
• Develop robust plans and successfully drive diverse distribution channels including, amongst others, Digital, Direct Sales, Telemarketing, Branch Sales, Private Banking sales. Ongoing review of channel performance to ensure optimization of plan and campaigns. Ensure Card and merchant acquisition targets are met.
• Work with the Bank Partner on development and delivery of marketing activities from segmentation, research, brand development, advertising, PR, new product development, channel expansion, distribution, loyalty, activation, rewards and network / merchant marketing. 
• Effectively manage A&P budgets to drive AXP brand strategy in Nigeria to ensure brand awareness and loyalty.

Minimum Qualifications

• First class relationship skills gained through interacting at all levels both internally and in partner organizations
• Highly analytical and numerical, ability to clearly communicate complex issues
• Proven ability to create winning strategies
• Excellent core project management skills. Strong planning and organisational skills, ability to manage and see delivery of complex projects through to an end
• Broad Nigerian financial services industry knowledge gained through experience in card marketing (acquisition and portfolio management) supported by a clear understanding of card acquiring businesses.
• Practical executional experience with different elements of the consumer marketing discipline:  inclusive of online/digital, customer acquisition, product innovation, rewards or loyalty platforms, engagement, marketing project management
• Strong influencing and communication skills to promote ideas, products and services internally and to the partners.
• Entrepreneurial spirit, financial acumen and ability to drive and deliver results, resilient attitude in challenging business environments.
• Ability to operate independently with a high degree of self-direction. Maintain the very highest degree of integrity in all business dealings with colleagues and external parties.
• Travel – Approximately 15%.

Salary and Benefit
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
• If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com