Partner Manager at American Express

American Express - Since our earliest days, we’ve strived to find new ways to enrich our customers’ lives, have their backs and provide our special brand of service, in ways both big and small.  Even as our business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: our unwavering commitment to earn our customers’ loyalty for the long haul.

That standard of excellence guides us today. We promise to understand, respect and back our customers, and help them on their personal journeys. Because when our customers thrive, so do we.

We are recruiting to fill the position below:

Job Title: Partner Manager

Job ID: 23010785
Location: Lagos, Nigeria (Onsite)

Description
Join Team Amex and let's lead the way together:

• Global Network Services (GNS) EMEA organization partners with banks and financial institutions to issue cards and acquire merchants on the American Express network. Through these partnerships, GNS EMEA increases the number of American Express cards in the markets, enhances merchant coverage, and provides exciting and innovative new products around the world.
• This position has the responsibility to lead teams or colleagues directly or indirectly in the setup and maintenance of the American Express Global Network.
• The colleague will manage the enablement and on-going support of payments solutions provided by the Amex network with partners as well as managing the day-to-day operational relationship with our partner/s.
• This position will be responsible for driving effective partnerships with key internal and external stakeholders to ensure GNS EMEA’s interests.
• The individual will work with the Finance, Technologies, Legal, Compliance, Network, and Risk teams to support our Partners on the GNS Network.

How will you make an impact in this role?

• Manage the operational relationships with our partners; ensure partner compliance with GNS policies and adherence to American Express standards. Identify, document, monitor and coordinate the timely resolution of operational problems reported by partners. Interface with the various business groups to provide updates on issue resolution and partner operational performance.
• Build strong and productive relationships and credibility across multiple levels of our Partners’ operations and technologies organization
• Provide consultation on payments capabilities and trends with internal and external partners; ensure we close capability gaps and drive capability launches at parity with other networks.
• Build strong and influential working relationships across all levels of American Express colleagues to bring the full range of business-to-business capabilities, resources and advantages to our partners
• Deploy best in class American Express new partnerships, assets and capabilities and best practice; support the launch of new partners and new capabilities/products.
• Responsibility for managing meeting content and presentations, including updates to senior business partners
• Travel up to 15%

Minimum Qualifications

• Candidates should possess a University Degree - Preferred
• Superior and proven understanding and experience of all aspects of card issuing, acquiring, processing, and servicing
• Excellent relationship management skills and a track record of having built influential and credible relationships across both internal and external stakeholders
• Critical thinking with the confidence and composure to effectively connect with senior leaders
• Outstanding leadership and relationship building skills with proven ability to influence without authority across peers and leaders across both internal and external stakeholders.
• Strong consulting skills to become the payment expert in the industry representing Amex  
• Strong project management & relationship management skills 
• Ability to clearly communicate at technical and non-technical levels.
• Outstanding oral and written communication skills
• High energy, an optimistic attitude, and a good sense of humor

Salary and Benefit
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note

• Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
• If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com