IT Help-Desk Support Officer at Mactay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: IT Help-Desk Support Officer

Location: Apapa, Lagos
Employment Type: Full-time
Sector: FMCG

Job Responsibilities

• Install and configure computer hardware operating systems and applications.
• Monitor and maintain computer systems and networks.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Rapidly establish a good working relationship with customers and other professionals, such as software developers.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.

Requirements

• B.Sc in Computer Science or any related IT Degree.
• 1 - 5 years of work experience in a similar role.
• I.T Certification is an added advantage
• Proven proficiency with the use of E.R.P software
• Must have completed NYSC
• Detail-oriented.
• Prioritization.
• Effective people management.

Salary
N112,000 net and other benefits.

Application Closing Date
5th October, 2023.

Method of Application
Interested and qualified candidates should send their CV to: samson.omoyeni@mactay.com using the job title as the subject of the mail