Customer Service Representative at Superflux International Limited

Superflux International Limited - The high incidence of fake, forged and parallel cheques in the banking sector was the initial catalyst for the business philosophy of Superflux International Limited. Today, Superflux is the preferred supplier of cheques to major banks in Nigeria. We also provide secure and communication print solutions to a wide range of clients spanning the manufacturing, entertainment, education sectors as well as Government agencies in Nigeria and across several African countries

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Employment Type: Full-time

Responsibilities

• Upsell and cross-sell products to increase revenue and enhance the customer experience.
• Provide product information, answer questions and address customers’ concerns.
• Make outbound calls to potential customers who have shown interest in our products.
• Assist customers promptly, addressing their needs, enquiries and concerns with professionalism and a friendly demeanor.
• Develop strong relationships with customers.
• Provides satisfactory response to customer’s request/enquiries on products.
• Close sales over the phone, achieving or exceeding monthly sales targets
• Maintain a positive and professional attitude, even in challenging situations.
• Resolve issues as they arise and ensure customer satisfaction.
• Gather and relay customer feedback to Management to improve product offerings and customer service.

Requirements

• Candidates should possess HND / B.Sc Degrees in Marketing or related fields with 2+ years relevant work experience.
• Excellent sales and negotiation skills, with the ability to close sales and meet targets.
• Strong communication and interpersonal skills, with the ability to build rapport with customers over the phone.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling sensitive customer information.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic computer skills, with experience in CRM software
•  Proven working experience as Customer Service Representative.

Application Closing Date
13th October, 2023.