Billing Support Officer at Whogohost Limited

WhoGoHost was founded in 2007 by Opeyemi Awoyemi, then a student of Obafemi Awolowo University, to serve clients of his web design firm ennovateNIGERIA who also needed hosting for their websites. WhoGoHost was then simply a reseller that provided hosting services to customers, allowing them to pay in local currency.

In 2010, Toba Obaniyi joined him as a partner to help grow the vision. WhoGoHost got incorporated in 2011 and the growth truly began. In 2012, Toba Obaniyi took over as the CEO of the company, building the company, with the help of a dedicated and talented team, to the size it is today.

We are recruiting to fill the position below:

Job Title: Billing Support Officer

Location: Lagos
Employment Type: Full-time

Job Duties

• Provide front-line billing support for level one escalation via telephone and email support to customers for their queries to provide a personalized help desk experience without scripts
• Troubleshoot a variety of billing related issues customers are having with their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services.
• Create invoices, receipts through the CMS
• Send reminders to customers through call/email for renewal and pending payment
• Recommends improvements in products, services or billing procedures to management by collecting customer information and analyzing customer needs to prevent future problems.
• Performs miscellaneous tasks as assigned.
• Reconcile payment with the finance team.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online