Guest Service Agents (GSA) at Bolton White Group

Bolton White Group is a group of hospitality brands providing exceptional services across all our business units. Our team is dedicated to providing a wide range of clients with world-class services. Bolton White Group is well regarded for its focus on international best practices in all aspects of its business.

Bolton White Group is an independent entrepreneurial-driven institution offering a complete range of hospitality services with a focus on providing a ‘home away from home’ experience to our clients. By choosing to join Bolton White Group you have assumed your share of the responsibility for maintaining the high principles and standards to which we are dedicated.

We are recruiting to fill the position below:

Job Title: Guest Service Agent (GSA)

Location: Abuja (FCT)
Employment Type: Full-time

Position Summary

• Responds to communications fromguests,travel agents, and referral networks concerning reservations arriving by mail, telephone, or through acentral reservationsystem.
• Creates and maintains reservation records-usually by date ofarrivaland alphabetical listing prepares letters of confirmation and promptly processes anycancellationsand modifications.
• Additional duties may include preparing the list ofexpected arrivalsfor thefront office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.
• Greet guests in an efficient, courteous and professional manner.

Duties

• Processes reservations by mail, telephone, or central reservation systems referral.
• Get vital information from guest to complete their profile i.e. email, telephone numbers, work or home address; place of work etc.
• Work in conjunction with housekeeping and other departments to ensure all rooms are clean and well-furnished to accommodate guests.
• Upsell additional facilities when appropriate
• Maintain up to date records of all guests in house.
• Check out guests at the end of their stay, check billing instructions and collect payment.
• Check in guests and provide information about the hotel. For instance: Restaurant, Gym, Business Centre tec.
• Knows the type of rooms available as well as their location and layout.
• Knows the sellingstatus, rates, and benefits of allpackagesplans.
• Knows thecreditpolicy of the hotel and how to code each reservation.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Determinesroom ratesbased on the selling tactics of the hotel.
• Prepares letters of confirmation.
• Processes cancellations and modifications and promptly relays this information to the front desk.
• Understands the hotel's policy onguaranteed reservationsandno-shows.
• Processes advance deposits on reservations.
• Tracks future room availabilities on the basis of reservations.
• Helps develop room revenue andoccupancyforecasts.
• Prepares expected arrival list for front office use.
• Assists in preregistration activities when appropriate.
• Monitors advance deposit requirements.
• Handles daily correspondence. Responds to inquiries and makes reservations as needed.
• Makes sure that files are kept up to date.
• Maintains a clean and neat appearance and work area at all times.
• Promotesgoodwillby beings courteous, friendly, and helpful to guests, managers, and fellow employees.
• Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.
• To be aware of all front office procedures and assist withreceptionduties when required.
• To be fully aware of and adhere to health andsafety,fireand bomb threat procedures.
• Perform any other work as and when assigned by the management.

Prerequisites
Education:

• A Bachelor Degree or its equivalent.
• Must speak, read. Write, and understand the English Language.

Experience:

• At least one year of work experience.
• Previous hotel-related experience is an added advantage.
• Experience inHotel software (Opera)and its functionalities.

Application Closing Date
15th October, 2023.

How to Apply
Interested and qualified candidates should send their photograph and CV to: jobs@boltonwhitegroup.com using the Job Title as the subject of the mail.