IPNX Nigeria limited is one of the fastest growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world class services.
We are recruiting to fill the position below:
Job Title: IT Infrastructure Team Lead
Location: Lagos
Employment Type: Full-time
Division: Corporate Center
Function: IT Infrastructure Management
Department: Information Systems & Technology
Reporting to: Head, IS&T
Job Grade: Permanent
Location: Lagos
Travel Frequency: As Required
Work Schedule: 8:00 AM -5:00 PM
Purpose of the Job (Brief)
The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems. The primary role is to ensure the reliability, security, and scalability of an organization's IT infrastructure to meet the needs of the business.
Deliverables (Maximum 5-6 key responsibilities)
This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.
Expected Key Results (Detailed KPIs)
Key Activities:
System Availability:
This KPI measures the percentage of time that critical systems are available and operational. The key activities associated with this KPI include:
Developing and implementing strategies to ensure high availability of critical systems
Monitoring system uptime and downtime
Implementing backup and recovery procedures to ensure data is not lost in case of system failure
Conducting regular system maintenance to ensure optimal performance
Implementing automated system monitoring tools to proactively identify potential issues
Security
This KPI measures the effectiveness of security measures in protecting the organization's data and systems.
The key activities associated with this KPI include:
Developing and implementing security policies and procedures
Monitoring security logs and conducting regular vulnerability assessments
Implementing and managing access controls and authentication mechanisms
Conducting security awareness training for employees
Responding to security incidents and conducting post-incident reviews
Cost Optimization:
This KPI measures the effectiveness of IT infrastructure spending in achieving business objectives. The key activities associated with this KPI include:
Developing and implementing a cost optimization strategy for IT infrastructure
Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities
Negotiating contracts with vendors and service providers to ensure favorable terms
Managing hardware and software inventory to minimize waste and maximize efficiency
Implementing automation tools to reduce manual labor and optimize resource utilization
User Satisfaction:
This KPI measures the satisfaction of end-users with IT infrastructure services. The key activities associated with this KPI include:
Conducting regular surveys to gather user feedback
Analyzing user feedback to identify areas for improvement
Developing and implementing user-focused IT infrastructure services
Providing training and support to end-users to ensure they can effectively use IT infrastructure services
Establishing communication channels to receive user feedback and respond to issues in a timely manner
Leadership:
Provide Leadership for the IT infrastructure team.
Demonstrate (Key competencies)
Educational Qualifications & Functional Skills
University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
Possession of professional certification is essential
Work Experience:
Minimum of 5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
Excellent knowledge of Linux/Unix Systems and Administration
Strong technical skills in areas such as networking, security, system administration, and cloud computing.
Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
Experience in vendor management, including negotiating contracts and managing vendor relationships.
Knowledge of industry best practices and emerging trends in IT infrastructure management.
Experience in developing and implementing IT policies and procedures to ensure compliance with regulatory requirements.