Night Clerk Auditor at Ulo Hotels

Ulo Hotels, a subsidiary of The Observatory, a smoke fusion restaurant in the heart of Lekki, Lagos, offers unparalleled comfort and luxury to its guests. Nestled in the vibrant Lekki district, our boutique hotel boasts a range of exceptional rooms designed for ultimate relaxation. Experience the perfect blend of style, sophistication, and convenience at Ulo Hotels – where every stay is an unforgettable journey in hospitality excellence.

We are recruiting to fill the position below:

Job Title: Night Clerk Auditor

Location: Lekki, Lagos
Employment Type: Full-time

Job Description

• We are looking for a Night Auditor, who will be responsible for overseeing front desk duties during the night shift.
• Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for guests needs.

Responsibilities

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring guests satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling guests requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking.

Requirements

• A Bachelor's Degree in hotel or hospitality services or related courses
• Minimum of 2 years experience
• Customer-service experience.
• Excellent written and verbal communication skills.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in microsoft office suite.
• Data entry experience.

Salary
N100,000 - N120,000 / month.

Application Closing Date
15th October, 2023.