Customer Service Officer at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is an integrated customer engagement and business process outsourcing company. At Outcess, we believe that digital technologies are driving a paradigm shift in how we live, work and play. This shift makes it possible and imperative for businesses to radically reshape how they interact and transact with customers and partners, seamlessly connecting and enhancing all aspects of their operations.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Opebi,Ikeja, Lagos
Employment Type: Full-time

Job Description

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• HND / Bachelor's Degree in Mass Communication or other related fields.
• Candidate must be within the age bracket 23- 37 years
• Relevant experience (6 months - 4 years) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices or Be ready to Learn
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.
• Language skillsMust speak fluent English and at least one of the 3 major Nigerian Languages Hausa, Igbo, Yoruba
• Must be available to work shifts.
• Must have NYSC Discharge Certificate.

Salary
N55,000 - N60,000 / month.

Application Closing Date
31st December, 2023.