Customer Satisfaction Representative at Compugeen Africa

Compugeen Africa is a Fintech company with subsidiary companies involved in numerous sectors including Consultation, Travels and Tours, Hospitality and Real Estate. As part of our expansion plans, we are interested in engaging highly motivated individual/ individuals to join our team in our various business ventures.

We are recruiting to fill the position below:

Job Title: Customer Satisfaction Representative

Location: Lagos
Employment Type: Full-time

Job Responsibilities
We are in search of a dedicated Customer Care Representative who will be responsible for:

• Serving as the primary point of contact for our valued customers.
• Acting as a bridge between the company and its customers.
• Handling incoming calls and addressing customer inquiries while identifying sales opportunities that can convert into new customers.
• Assessing and understanding customers' needs to ensure their satisfaction.
• Efficiently resolving any issues or challenges that customers may encounter, providing timely solutions, and following up to ensure resolution.
• Building lasting relationships and fostering trust with customer accounts through open and interactive communication.
• Maintaining accurate records of customer interactions.
• Carrying out any other job-related tasks as assigned by the supervisor.

Educational Qualifications

• The ideal candidate should possess a minimum of an (HND) in Management Studies, Marketing, or a related field, along with a minimum of two (2) years of relevant work experience.

Competencies Expected:
To excel in this role, candidates should demonstrate the following competencies:

• A proven track record of customer support experience or experience as a client service representative.
• Strong skills in handling phone inquiries and active listening.
• Customer-centric approach and the ability to adapt and respond effectively to various customer personalities.
• Exceptional communication and presentation skills.
• Effective multitasking, prioritization, and time management abilities.
• A deep appreciation for the value of strong communication skills.
• Demonstrated problem-solving skills.
• Excellent interpersonal skills.
• Patience, empathy, and effective, empathetic communication skills are essential qualities for this role.
• If you believe you possess the required qualifications and competencies for this position, we encourage you to apply and become part of the Compugeen team.

Application Closing Date
13th October, 2023.

Method of Application
Interested and qualified candidates should send their Cover Letters, CVs, and copies of all Academic Certificates in one document addressed to "The HR Department" via: [email protected] using the "REF: 1002- Customer Satisfaction Representative" as the subject of the mail.

Note

• Applications received after the application closing date will not be considered.
• Unsuitable applications will not be acknowledged.