Accountability Assistant (Maternity Cover) at Save the Children Nigeria

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Accountability Assistant (Maternity Cover)

Job Identification: 3902
Location: Abuja
Employment Type: Contract
Team / Programme: PDQ (MEAL team) / Response team
Grade: 5
Contract Length: 6 Months
Reports to: Accountability Advisor

Safeguarding

• Level 3: The post holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight).
• In this context, all posts are considered to be level 3 posts in view of potential situations which may allow staff unsupervised access to vulnerable children and young people.

Role Purpose

• The role will provide maternity cover and is responsible for receiving feedback from affected populations using SCI toll-free line.
• She will be responsible for categorising, documenting, and responding to feedback received using SCI Nigeria Feedback Handing Standard Operating Procedures in a timely manner and dignified manner.

Key Areas of Accountability
Managing SCI toll-free line 

• Receive and respond to complaints and feedback received via the toll-free line Liaise with field MEAL and Program team and other relevant staff to ensure up-to-date and accurate information is provided by the toll-free line.
• Refer program-specific complaints to accountability focal points.
• Ensure all feedback is accurately documented and categorised in the Feedback and Reporting Mechanism (FRM) database. 
• Ensure feedback is responded to appropriately using the Feedback Handling SoP.
• Review the functionality of the toll-free line.
• Ensure feedback is closed within the appropriate timeframe.
• Ensure confidentiality of feedback data is respected. 

Communication:

• Communicate with affected persons in a clear and dignified manner.
• Report clearly on challenges faced when managing the line.

Safeguarding:

• Ensure all safeguarding concerns received through the central toll-free line are reported on Datix.
• Follow up with safeguarding colleagues to ensure actions are being taken on reported safeguarding concerns.
• Maintain confidentiality of safeguarding concerns.
• Work hand in hand with safeguarding colleagues

Others:

• Provide support to accountability Advisor to ensure an effective FRM system across programmes.

Qualifications
Education and Experience:

• Bachelor’s Degree in a relevant discipline (Health Sciences, Social Sciences, Development Studies or other)
• 1 year experience working in a related position in particular, Humanitarian experience.
• Formal training in Accountability, Monitoring and Evaluation, Data Management, Core Humanitarian Standards, Data Quality Assurance (DQA) is an asset.

Experience:
Essential

• Experience working with children and/or with groups most affected by discrimination and inequality
• Creativity, curiosity enthusiasm, and the ability to develop and test new ways of working and solutions to problems.
• Commitment to actively listening to other people’s ideas and viewpoints.
• Excellent interpersonal, oral, and written communication skills.
• Passionate, self-directed, and the ability to manage multiple competing demands and commitments, and to work flexibly in a team.
• Must be female.
• Fluency in Kanuri and Hausa languages is a must. 
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Commitment to the aims and principles of Save the Children. In particular, a good understanding of the Save the Children mandate and child rights, and an ability to ensure this continues to underpin our support.

Desirable

• Experience in supporting meaningful and ethical child and community participation.
• Experience in assessing information needs and communication preferences, and of designing appropriate information and communication approaches.
• Experience in establishing and/or managing Feedback and Reporting Mechanisms. 
• Experience working for an NGO, civil society organisation or similar. 
• Experience in analysing and presenting data in a way that facilitates effective decision-making.

Additional job responsibilities:

• The duties and responsibilities as set out above are not exhaustive and the role holder may be required to carry out additional duties within reasonableness of their level of skills and experience.

Application Closing Date
17th October, 2023 ( 11:39 AM).