Customer Support Officer at Sahara Group

Sahara Group is a leading international energy and infrastructure conglomerate with operations in over 38 countries across Africa, Middle East, Europe and Asia. Spanning three decades, we have broken ground and challenged stereotypes across the global business landscape. The women and men who make up our organization are our strongest levers for growth.

We are recruiting to fill the position below:

Job Title: Customer Support Officer

Job Identification ID: 177
Location: Ikoyi, Lagos
Employment Type: Contract

Responsibilities

• Customer Support: Provide exceptional customer support via various channels such as phone, email, chat, and social media. Address customer inquiries, resolve issues, and provide accurate information about our products and services.
• Problem Solving: Analyze customer problems and find effective solutions while adhering to company policies and procedures.
• Product Knowledge: Develop an in-depth understanding of our products and services to assist customers effectively and offer valuable insights.
• Quality Assurance: Maintain high-quality service standards by adhering to company guidelines and conducting regular self-assessments.
• Documentation: Accurately document customer interactions, issues, and resolutions in our CRM system to facilitate tracking and reporting.
• Feedback Management: Gather customer feedback and communicate valuable insights to the relevant teams to improve our products and services continually.
• Compliance: Ensure compliance with regulatory requirements and company policies related to customer interactions and data security.
• Cross-functional Collaboration: Collaborate with other departments, such as product development and sales, to provide a seamless customer experience and share customer feedback for product enhancements.

Additional Information:

• This is an on-site position.
• The ideal candidate will have a self-starter attitude with high ownership, self-motivation, and accountability.

Skills & Qualifications

• Bachelor's Degree in a relevant field (Business, Finance, or related discipline preferred).
• Previous experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with fintech products and services is a plus.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in Microsoft Office Suite and CRM software.
• Strong dedication to maintaining the highest level of professionalism and ethical standards.

Application Closing Date
22nd October, 2023; 22:21