Front Desk Officer at Life Point Medical and Diagnostics Limited

Life Point Medical and Diagnostics Ltd was established in August 2023. The company was officially registered with the Corporate Affairs Commission (CAC), solidifying its presence in the healthcare industry. The company is headquartered at 42, Tafawa Balewa Crescent, off Adeniran Ogunsanya Road, Surulere, Lagos. This strategic location in Lagos, Nigeria, serves as a hub for its medical diagnostic services. From its inception, the company's mission has been to provide high-quality and precise medical diagnostic services to enhance patient care and support healthcare professionals in their diagnostic needs.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• We are seeking a qualified and experienced Front Desk Office professional with knowledge of medical laboratory procedures to join our healthcare team.
• The ideal candidate will provide excellent customer service to patients, coordinate appointments, manage patient records, and assist with medical laboratory-related administrative tasks. This role is crucial in ensuring a positive patient experience and the efficient operation of our medical laboratory.

Key Responsibilities
Patient Reception and Communication:

• Greet and assist patients and visitors in a courteous and professional manner.
• Schedule appointments, answer phone calls, and respond to inquiries regarding laboratory services and procedures.
• Communicate effectively with patients, healthcare professionals, and laboratory staff.

Patient Registration and Records:

• Collect patient information, including insurance details and medical history.
• Verify patient identity and insurance coverage.
• Maintain accurate and confidential patient records, ensuring compliance with privacy regulations.

Appointment Scheduling:

• Schedule patient appointments for laboratory tests and procedures, coordinating with laboratory staff and clinicians.
• Send appointment reminders to patients as needed.

Administrative Support:

• Assist with administrative tasks related to laboratory operations, such as billing, invoicing, and managing laboratory reports.
• Maintained inventory of office and laboratory supplies and place orders when necessary.

Patient Flow and Comfort:

• Ensure a smooth patient flow in the reception area, minimizing wait times.
• Create a comfortable and welcoming environment for patients.

Knowledge of Laboratory Procedures:

• Demonstrate a basic understanding of medical laboratory procedures and terminology to assist patients with inquiries.

Requirements

• Interested candidates should possess a Bachelor's Degree in relevant fields with 2 - 4 years work experience.

Application Closing Date
31st October, 2023.