Fundloss Team Lead at Palmpay Limited

PalmPay is a pan-African fintech company currently operating in Nigeria, Ghana, Kenya, Uganda, and Tanzania and expanding to other markets in this year. We’re reinventing the payments experience by making it easy and reliable for everyone to transfer money, pay bills and shop online.

We are recruiting to fill the position below:

Job Title: Fundloss Team Lead

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• We are seeking a highly skilled and motivated Fund Loss Team Lead to join our company. As the Fund Loss Team Lead, you will be responsible for overseeing and managing a team of professionals focused on mitigating fund losses, minimizing financial risks, and ensuring compliance within the organization.
• This role requires a deep understanding of financial processes, analytical acumen, leadership capabilities, and a passion for driving results.

Responsibilities

• Develop and maintain business relations with Reconciliation and Chargeback team at NIBBS, Unified Payments, Interswitch and Palmpay's settlement banks.
• Daily review and reconciliation of accounts for exceptions and subsequent escalations to switch and other vendors or third parties for resolution.
• Daily follow up with all stakeholders (Switches, Banks and Processors) to ensure all pending/ outstanding issues are resolved.
• Manage the refunds process end-to-end and ensure all recoveries are received and completed in a timely manner
• Manage the daily workflow of the team to ensure fund loss are recovered in an effective and efficient manner.
• Monitor performance of team members against KPIs, including identifying opportunities for improvement and mentoring and coaching team members.
• Resolution of Customer issues
• Review and respond to mail inquiries

Qualification and Requirements

• Bachelor's Degree in Finance, Business, Economics, or related field.
• Minimum of 6 years of experience.
• Previous experience in Reconciliation, Settlement, Chargeback, risk management, fraud prevention.
• Proven leadership experience, with a track record of effectively managing and developing teams.
• Strong analytical skills and the ability to interpret complex financial data to identify trends and anomalies.
• In-depth knowledge of fund management, financial processes, and regulatory compliance within the fintech industry.
• Proficiency in data analytics tools and techniques for fraud detection and risk assessment.
• Excellent communication and interpersonal skills, with the ability to collaborate and influence across different organizational levels.
• Detail-oriented with strong organizational and project management capabilities.
• Problem-solving mindset and the ability to think creatively to develop innovative fund loss prevention strategies.

Application Closing Date
23rd October, 2023.