Call Centre Agent at Wellness Healthcare Group

Wellness Healthcare Group is a leading Nigerian Healthcare Service Provider that is passionate about delivering quality healthcare and improving healthcare delivery through affordable and seamless services that impact on promoting general wellbeing in Africa.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lagos

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way

Requirements

• Required qualifications-OND or NCE
• Strong phone and verbal communication skills along with active listening
• Familiarity with the use of MSoffice suite
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Preferred candidates must reside within Gbagada.

Salary
N40,000 / month.

Application Closing Date
24th October, 2023.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.