Customer Support Representative at Mopheth Nigeria Limited

Mopheth Nigeria Limited is a reputable organization charged with the goal of meeting the diverse needs of its growing customers from all walks of life. We began as a community Pharmacy in the year 1997, and through the years we have maintained our standard of being a renowned name in the pharmaceutical industry in Nigeria, however, with respect to our vision consumables, cosmetics, and skin care products, safe water production, grocery essentials, and a variety of baked goods. In addition, our 24-hour availability onsite and online in all our branches has equally ensured our clients can rely on us for immediate service at any hour of the day.

We are recruiting to fill the position below:

Job Title: Customer Support Representative

Location: Lekki & Victoria Island, Lagos
Employment Type: Full-time
Work Schedule: Monday to Friday, 9 am to 6 pm
Alternate Weekends, from 9 am to 9 pm.

Job Summary

• As a Customer Service Representative, you will be a key member of our team at our Lekki location.
• You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations.
• Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

Key Responsibilities

• Engage customers to encourage additional purchases by providing information on promotions, discounts, and complementary products.
• Proactively solicit feedback and reviews from satisfied customers to boost the company's online reputation.
• Contact customers who haven't made a purchase in a while to rekindle their interest and offer special incentives.
• Provide online customers with efficient and courteous assistance through chat or email.
• Offer personalized product recommendations to online customers based on their preferences and previous purchases.
• Ensure prompt response to online inquiries and concerns, maintaining a professional and helpful tone.
• Demonstrate the physical endurance required to stand for extended periods as needed during working hours.

Qualifications

• Candidates should possess an HND or B.Sc qualification. (Bachelor's degree in Pharmacy or a related field is an advantage).
• Proven experience 2 years as a Customer Service Representative in a retail pharmacy setting.
• Strong knowledge of pharmaceutical products, OTC medications, and health-related items.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in handling medications and transactions.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-focused attitude and a commitment to providing outstanding service.
• Knowledge of pharmacy regulations and compliance standards is a plus.

Additional Requirements:

• Ability to work flexible hours, including weekends and evenings.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling medications and sensitive customer information.

Company Benefits

• Competitive salary.
• HMO.
• Ongoing training and professional development opportunities.
• Dynamic and collaborative work environment.

Application Closing Date
6th November, 2023.