Customer Service Executive at Bemil Nigeria Limited

Bemil Nigeria stands on almost five decades of experience, unmatched technical capabilities and an unwavering belief in the right to safety for all. Every day, our range of services puts Bemil in the lives of people in every corner of Nigeria. Bemil Nigeria Limited is a wholly indigenous company that has been at the forefront of providing Security Management, Cash-In-Transit/Valuable Protection, and Security Consultancy & Training since its inception in 1978.

We are recruiting to fill the position below:

Job Title: Customer Service Executive

Location: Lagos
Employment Type: Full-time

Job Summary

• As the Customer Service Executive at Bemil Nigeria, you will be responsible for handling clients who have complaints, orders, or require information about services purchased from the organization.
• Your strategic vision and expertise will play a critical role in providing solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

Roles and Responsibilities

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Provide customers with accurate, valid and complete information by using the right methods/tools.
• Take the extra mile to engage customers
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Build and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Carry out customer satisfaction survey.
• Maintain comprehensive database.
• Ensure accurate records of reports, comments, complaints, transactions, interactions and record details of account taken.
• Analyze and document loss of clients to mitigate against future loss.
• Physical visitations to clients locations, for random or schedule checks.
• Assess guards during visitations to check if they are in line with company expectations.

Qualifications and Requirements

• Candidates should posses a B.Sc, HND / OND in Business Administration, Marketing, or a related field. A Master's degree is a plus.
• Must have 2-4 years work experience
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.

Application Closing Date
30th October, 2023.