Unit Head (Key Customer Group) at the Enugu Electricity Distribution Company (EEDC)

The Enugu Electricity Distribution Company (EEDC) is one of the eleven electricity distribution companies that emerged after the unbundling of the defunct Power Holding Company of Nigeria (PHCN).The company is saddled with the primary responsibility of distributing and marketing electricity to end users within the five states in the South-East geo-political zone; namely: Abia, Anambra, Ebonyi, Enugu and Imo, with a total of 18 Business Districts offices across these states.

We are recruiting to fill the position below:

Job Title: Unit Head (Key Customer Group)

Location: Corporate Headquarters, Enugu
Job Type: Full Time

Job Summary

• Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts.

Key Task

• Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network.
• Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO.
• High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers.
• Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements.
• Ensure and maintain customer data and proper reporting.

Key Responsibilities

• Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region.
• Performance monitoring of KCG staff and Technician in the DISCO.
• Maintain MD customer data and assets (document information etc.
• Ensure proper Energy auditing and accounting on MD customer’s operational performance.
• Acting as MD customer relationship management subject expert on field work methods, standards, and codes.
• Ensure that all meters deployed are to approve standards.
• Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO.
• Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO.
• Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO.
• Any other function may be assigned by the CCO.

Reporting Relationships:

• Direct Reports: CCO
• Supervises: All KCG staff within the Company
• Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians
• External Relationships: Customers, Vendors, etc.

Qualifications and Experience

• HND / B.Sc / B.Eng in Electrical / Electronic Engineering.
• Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector.
• Officer 1 and above
• Professional certification [NSE, COREN] confers an advantage.
• Previous experience in Supervisory role is a MUST.

Competence Requirements:

• Good communication and reporting skills.
• Good knowledge of the electricity supply chain value system.
• Strong attention to details.
• Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection.
• Integrity and professionalism.
• Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets
• Excellent knowledge of technical/non-technical loss detection & prevention principles.

Generic Skills/Abilities:

• Supervisory/leadership skills.
• Decision making and prioritization skills.
• Negotiation & conflict handling.
• Analysis & problem-solving skills.
• Ability to multi-task.

Application Closing Date
26th October, 2023.