Head, Commercial at the Enugu Electricity Distribution Company (EEDC) - 2 Openings

The Enugu Electricity Distribution Company (EEDC) is one of the eleven electricity distribution companies that emerged after the unbundling of the defunct Power Holding Company of Nigeria (PHCN).The company is saddled with the primary responsibility of distributing and marketing electricity to end users within the five states in the South-East geo-political zone; namely: Abia, Anambra, Ebonyi, Enugu and Imo, with a total of 18 Business Districts offices across these states.

We are recruiting to fill the position below:

Job Title: Head, Commercial

Locations: EEDC Business Areas (Particularly Anambra, Ebonyi & Abia)
Job Type: Full Time
Job Field: Supervision of Commercial and basic Technical staff of the region
Slot: 2 Openings

Responsibilities

• Oversee all Commercial activities in the Region
• Liaise with the RRG in all the Districts in the Region to ensure debt reduction
• Formulation of suitable budgeting controls and Monitoring SLA’s & KPI’s for DBM’s, DCM’s, Feeder Managers, Marketers, Operation Technicians and other Units under the Commercial Department.
• Ensuring adherence to payment agreements, delivery of LORs and follow-ups for the payments.
• Reviewing and ensuring data flow at CHQ to various departments such as billing, BIU, communication, legal, security, metering and operations.
• Ensuring manpower in the field is enabled to face challenges by guiding, grooming, developing and supporting them as and when required, i.e. staff productivity.
• Creating and submitting the periodic management report such as Customer Alignment data as required, e.g. Suspended account reactivation, HNP, etc.
• Ensuring manpower adequacy and target delivery
• Creating business continuity plans.

Community Relations:

• Facilitates the integration of EEDC into the fabric of the communities by using effective marketing and communications activities.
• Acts as an advocate within the public and private sectors for issues relevant to EEDC, its services, facilities, and constituencies.
• Listens to customers, and the communities in order to improve services and generate community involvement. Assures community awareness of EEDC’s response to community needs.

Customer Service:

• Work with District Business Managers, District Commercial Managers, Feeder Managers, Customer Service Officers, Operations and other regional staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers.

Health & Safety:

• Lead the promotion of a “Safety Above All” culture in the region.
• Support the safety plan through personal involvement in all aspects of safety, including training and attention to the adherence to safety requirements of particular trades or skills.
• Ensure that safety initiatives are consistently administered in compliance with EEDC policies and government regulations.

Technical Services:

• Review maintenance planned work orders, and other facility repair activities for completeness, proper method, quality of accomplishment, and availability of materials both before and after work.

Qualifications

• B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
• Minimum of 10 years’ marketing/commercial work experience.
• Experience in the power sector, although not a prerequisite, may be an advantage.
• Professional qualification in marketing, management etc. will also be an advantage.
• Understanding of business management, strategies, and operations.
• Decision-making and teamwork skills.
• Experience in managing service delivery.
• Experience in people management.
• Highly motivated and entrepreneurial professional.
• Analytical skill
• Ability to lead and drive performance
• Result driven.

Application Closing Date
26th October, 2023.