Hospitality Manager at Talent Towers

Talent Towers is an Human Resource and Planning organization ensuring that our clients are provided with top quality HR consultancy services in the areas of Manpower planning, recruitment, retention strategy planning and training.

We are recruiting to fill the position below:

Job Title: Hospitality Manager

Location: Lagos
Employment Type: Full-time

Role Summary

• The job holder will be in charge of managing the apartments, restaurant, meeting room, spa, and entertainment operations and coordinating the personnel to obtain customer satisfaction and achieve the results set by the Board.

Main Responsibilities

• Understanding the needs of the different customer targets and providing differential treatment.
• Creating a relationship based on availability and personalisation between customers and the team to ensure customer satisfaction.
• Ensuring a smooth operation to maintain the customer pledge from the start.
• Creating and coordinating activities and taking part in them.
• Encouraging customer feedback, following up and analysing guest comments verbally, written or online.
• Implementing corrective action regarding guest comments (e.g., training).
• Taking special care with groups (meetings) and creating unforgettable moments during their stay.
• Maintaining and enhancing the standards of products and services.
• Respecting standards defined by the Board regarding personnel training, maintenance of facilities, aesthetic and signage, introduction and enhancement of services.
• Creating and maintaining permanent relations with local industry (e.g., other hotels or apartments, opinion makers, tourism organisations).
• Being the main contact for group bookings on site (e.g., events, meetings, etc.). • Canvassing agencies of local groups.
• Taking responsibility for the generation of sales.
• Providing regular feedback using appropriate tools i,e. pricing, business reporting, degree of customer satisfaction, monitoring of competitors.
• Participating in recruitment within a defined framework and follow up of employees.
• Participating in the creation of training plans.
• Guaranteeing good labour relations (e.g., improving in-house communication, launching special events for personnel, and applying suggestions to improve quality).
• Coordinating local practices e.g., applying rules and legislation applicable to the establishment (personnel, hygiene, security, environment) and analysis of controls (health, savings, etc.).

Educational / Professional Requirements

• Senior Certificate with a Hospitality Diploma or Degree (alternatively a Degree in another field but at least 5 years relevant experience, including food & beverage management).
• 5 to 10 years experience in hospitality operations.
• Competent desktop software user.
• Previous experience in a multi-cultural environment is essential.
• Fluent in English. A second language would be a plus.
• Sales acumen / persuasive
• Competent team manager and innovator, interested in new technologies
• Well organised and methodical
• Leadership / good at working in a network.

Application Closing Date
6th November, 2023.

How to Apply
Interested and qualified candidates should send their Resume to: recruitment@talenttowers.ng using the Job Title as the subject of the email.