Glover Specialist at Glovo Nigeria

Glovo - We’re a Barcelona-based startup and the fastest-growing delivery player in Europe, Hispanic America and Africa. With food at the core of the business, Glovo delivers any product within your city at any time of day. Our vision and ambition are not only to make everything immediately available in your city but it is also to offer our employees the job of their lives. A job where you'll be challenged and have the most fun working in through tech-enabled experiences.

We are recruiting to fill the position below:

Job Title: Glover Specialist - Nigeria

Location: Lagos

Job Description

• Join us as a Glover Specialist and become a key member of Glovo's local operations team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Job Responsibilities

• Recruit, train and onboard the entire fleet of Glovers (couriers) in the new city
• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Glovers
• Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
• Be responsible for all documentation and contracts of Glovers in the city
• Be there for the Glovers when they need support
• Take care of procurement, ensuring that all Glovers receive the work kit and are ready to spread the Glovo brand
• Ensure that all Glovers are properly trained and prepared to provide feedback to the Fleet Operations Manager
• Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
• Communicate effectively with the local Operations Manager on customer support processes and operations
• Improve processes on behalf of Glovers through projects (when necessary)
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Requirements
What you will bring to the Ride:

• University Degree
• Have previous experience in on-demand fleet management
• Good communicator with ability and agility to solve problems
• Being highly motivated to work for a fast-growing startup
• Basic Excel and Data Interpretation Skills
• Enjoy learning and adapting to new technologies
• Have initiative, be proactive and autonomous - Glovo is also yours!
• Have good energy and like what you do, even on bad days
• Fluent in English
• An empathetic, inclusive and curious attitude

Benefits
We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings with zero delivery fees on all Glovo orders!
• Cobee discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Flexible time off (uncapped vacation days) , the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.
• An external learning budget to fuel your thirst for knowledge and personal growth.

Application Closing Date
Not Specified.