Credit Assessment Officer at ENGIE Energy Access

ENGIE Energy Access is a leading Pay-As-You-Go (PAYGo) and mini-grids solutions provider in Africa, with a mission to deliver affordable, reliable and sustainable energy solutions and life-changing services with exceptional customer experience. The company is a result of the integration of Fenix International, ENGIE Mobisol and ENGIE PowerCorner; and develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGo solar home systems are financed through affordable instalments from $0.14 per day and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. 

With over 1,700 employees, operations in nine countries across Africa (Benin, Cote d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), over 1 million customers and more than 5 million lives impacted so far, ENGIE Energy Access (EEA) aims to remain a leading clean energy company, serving millions of customers across Africa by 2025.

We are recruiting to fill the position below:

Job Title: Credit Assessment Officer

Requisition ID: 16246
Location: Nigeria
Job Grade: HL 15 
Department: Customer Finance
Reporting Line: Credit Assessment Team Lead
Location: Various

Job Purpose / Mission

• The Customer Finance Team plays a pivotal role in ensuring the overall success of our largely unbanked customers in completing their loans and getting continued access to clean, reliable energy.
• The team works cross-functionally with our commercial, customer experience, product development and operations on the ground to ensure that we provide all customers with successful responsible onboarding and offer constant support through adequate monitoring and interventions all the way through the lifetime of our customers’ loans.
• The Credit Assessment Officer provides an amazing opportunity for the right candidate to have a direct impact on how we are revolutionizing credit and financial inclusion for the base of the pyramid.
• S/He will work closely with the Customer finance assessment Team lead, Customer Finance Operations Manager, customer finance team and the commercial team around credit risk analysis, and they are required to review the financial status of new and existing customers to determine their level of risk and make recommendations to the company.

Responsibilities

• Support the CF team on carrying out accurate KYC, ensuring correct capturing of IDs, Customer Photos, financial documentation etc.
• Assessing loan qualification for customers under review by analyzing the customer financial status, checking the base of customer financial records (Bank statement/Mobile money statement etc), and personal details on their ability to repay the acquired loan using the system assessment tool.
• Communicate the assessment results to the applicants and sales team in a timely matter.
• Ensure all applied customers are assessed within SLA timelines.
• Run customer credit compliance call to existing customers and review their credit limits to determine if they qualify for an upgrade.
• Educating customers on current payment terms continuously and informing them of the terms and conditions governing the acquired loan.
• Educating Customer Finance Call center, Sales team & all field staff on applicable policies guidelines, processes, and procedures.
• Resolution of customer queries & key stakeholder management.
• Ad hoc tasks as assigned by the Manager or Departmental Head.

Knowledge and Skills
Experience:

• 2 years minimum work experience in related areas such as energy access, last-mile product financing, microfinance or similar is a big plus.
• Strong verbal and written communication skills.
• Ability to analyze processes/performance to make suggestions & improvements.
• Ability to demonstrate proactivity and independent task execution.
• Ability to work under pressure to meet deadlines.
• Strong data and analytical skills, with the ability to translate analysis to insights.
• Attention to details and ability to assess risk while protecting the interest of customers and the business.
• Deep empathy for the customer and commitment to inclusivity, consumer protection, & responsible financial services within the context of creating a profitable and scalable enterprise.
• Excitement about ENGIE’s mission and a deep desire to make an impact on off-grid and financially underserved customers in sub-Saharan Africa.

Qualifications

• Bachelor’s Degree in Accounting, Finance, Economics, or any related qualification

Language(s):

• English
• High proficiency in one or more languages spoken by our customers is a big plus.

Technology:

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience using data analysis tools.
• Knowledge of KYC and other risk management tools

Application Closing Date
Not Specified.