Information Technology Support Officer at Save the Children Nigeria

Save the Children is the leading independent organization for children in need, with programs in over 120 countries. We save children’s lives. We fight for their rights. We help them fulfil their potential. Save the Children is working in Nigeria because one in five children in Nigeria dies before their fifth birthday. About 40% of children miss out on school and have to work to survive while nearly 2 million children have lost one or both parents to an AIDS-related disease.

We are recruiting to fill the position below:

Job Title: Information Technology Support Officer

Job Identification: 4198
Location: Borno
Employment Type: Full time
Team / Programme: Humanitarian
Grade: 4  
Post Type: National
Job Category: Information Technology

Child Safeguarding

• Level 3:  the role holder will have contact with children and/or young people either frequently (e.g. once a week or more) or intensively (e.g. four days in one month or more or overnight) because they work in country programs; or are visiting country programs; or because they are responsible for implementing the police checking/vetting process staff.

Role Puprose

• To provide IT support services to the Maiduguri field office staff and visiting staff from other field/country office(s), regularly reporting relevant activities to the BAY area IT coordinator.
• S/he will ensure timely resolution of all IT related issues in the Maiduguri office, escalating issues that s/he is not able to resolve to the IT coordinator.
• S/he will provide all needed IT services to and act as a part of the SCI Nigeria IT team during an operation request.

Key Areas of Accountability
The Information Technology Support officer shall be accountable on the following key areas in Maiduguri field office of Save the Children International program in Nigeria:

Network Management:

• Setup Office IT infrastructure, with support from the IT coordinator
• Manage network in Maiduguri field offices
• Troubleshooting, ensuring an effective network connection and maintaining the entire local area network installed at the Maiduguri field office
• Install, troubleshooting and maintain networked devices e.g., printers, scanners, etc.
• Maintain record of the local network, VPN connection and the wide area network installed and terminated in Maiduguri field office
• In consultation with the IT Coordinator, ensure that staff visiting from other field offices/country offices, ERPs and consultants have the necessary IT assistance to enable them carry out their official assignments during their stay

Hardware Support:

• Configure and install systems and set up new users.
• Carry out routine preventive maintenance/checks and troubleshoot problems with assigned field offices.  Ensure all IT hardware equipment and computer accessories/peripherals are maintained effectively
• Ensure all IT issues in Maiduguri field office are resolved in a timely manner. 
• Perform IT hardware inventory update as necessary

Telecommunications Management:

• Ensure the Maiduguri field office has a functioning voice network (IP PBX). All devices are functioning and the service is cost effective
• Troubleshooting technical problems with mobile subscriptions and IP Phone.
• Ensure radio and satellite equipment is operational. Ensure satellite phones are working and SIM cards are activated at all times

Asset Management:
In collaboration with the assets team and the IT coordinator:

• Ensure good asset management at the Maiduguri field office through maintenance of an accurate and up to date asset register and inventory tracking system, in close collaboration with the Logistics and Administrative support teams
• Responsible to make sure that all assets (IT and office equipment) are correctly used
• Oversee the issuance and return of assets to/from staff and record all asset movements and disposals of IT equipment

Incident Management:

• Providing first level support to Maiduguri field office
• Communicating any service disruptions to users, opportunities and other relevant policies 
• Carry out any other tasks required by the IT coordinator.

Security and Backup:

• Keep the network and all computer systems safe, secure, and virus-free.
• Report any alleged or suspected misuse of IT systems/equipment, lapses of security and major violations of organizational standards to the IT coordinator  
• Ensure proper backup of all staff information, files, and folders.

Power Backup:

• Monitor installation of independent power backup system (solar), for communications equipment in Maiduguri field office
• Supervise regular maintenance of independent power backup system (solar), for communications equipment in Maiduguri field office

Software Management:

• Good understanding of Microsoft Office suite
• Working knowledge of power apps/SharePoint
• Working knowledge of programming and software development.

Requirements
Essential:

• Level of Education - Degree in Computer science, Computer engineering or related disciplines - IT certifications included 
• At least 2 years working in a similar position.
• Proven knowledge of hardware maintenance and ability to solve simple hardware problems; this includes set-up and management of network devices e.g. printers, scanners, etc. 
• Solid experience in maintaining, trouble-shooting and administering a Microsoft Windows-based (local area) network
• Solid background maintaining, trouble-shooting and administering a Microsoft Windows server 2008.
• Knowledge of Microsoft Windows operating systems, including Windows 7, Windows 10, and Window 11, and Microsoft Office applications (Word, Excel, PowerPoint, etc.)
• Excellent organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.
• Communication & Interpersonal Skill Level - Excellent
• Language Requirements - English - Excellent
• Level of IT Expertise Required - Good

Skills and Behaviours (our Values in Practice):
Accountability:

• Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
• Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved

Ambition:

• Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
• Widely shares their personal vision for Save the Children, engages and motivates others
• Future orientated, thinks strategically

Collaboration:

• Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
• Values diversity, sees it as a source of competitive strength.

Application Closing Date
9th November, 2023 (03:23 PM).