Admin / HR Manager at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is entwined in the core freshness of nature amongst virgin trees and the lovely view of the gentle romantic reflection of the setting sun upon the calm Atlantic Ocean. The views are simply iconic; you can only find in La Campagne Tropicana Beach Resort The birthplace of African decor. Come and experience the beauty of African Interior designs. At La Campagne Tropicana, we ensure to retain an African brand and value.

We are recruiting to fill the position below:

Job Title: Admin / HR Manager

Location: Ibeju Lekki, Lagos
Employment Type: Full-time

Job Description

• We are currently seeking a highly organized and proactive Resort Administrative Manager to oversee and optimize administrative functions within our resort.
• If you have a strong administrative background and are committed to maintaining a seamless guest experience, we encourage you to apply.

Job Summary

• The Resort Administrative/ HR Manager plays a pivotal role in ensuring the efficient operation of administrative functions at the resort.
• This position involves supervising administrative staff, managing office processes, and supporting various departments to maintain a high level of guest satisfaction.

Key Responsibilities
Administrative Team Leadership:

• Supervise and guide administrative staff, including administrative assistants and front desk personnel.
• Conduct performance evaluations, offer training, and ensure the team delivers a high level of service.

Office Management:

• Oversee daily office operations, including maintenance, security, and office supplies.
• Ensure the office environment is organized, clean, and conducive to productive work.

Process Optimization:

• Develop and implement efficient administrative processes and procedures.
• Identify areas for improvement and make recommendations to enhance administrative productivity.

Communication and Correspondence:

• Handle incoming and outgoing communication, including emails, phone calls, and guest correspondence.
• Ensure prompt and professional responses to inquiries and guest requests.

Records and Documentation:

• Maintain and organize resort records, files, and documents, ensuring data is easily retrievable.
• Implement a document management system to streamline record-keeping.

Vendor and Supplier Relations:

• Liaise with vendors and service providers, including those involved in resort maintenance, cleaning, and supplies.
• Negotiate vendor contracts, manage service agreements, and seek cost-effective solutions.

Guest Services Support:

• Assist in addressing guest concerns, special requests, and reservations, ensuring a high standard of guest satisfaction.
• Collaborate with the front desk team to enhance the guest experience.

Budget Management:

• Assist in budget preparation and management for administrative operations.
• Monitor expenditures, analyze variances, and identify cost-saving opportunities

Staff Recruitment:

• Oversee the recruitment process, including job postings, interviews, and onboarding for new staff.
• Ensure a smooth and welcoming integration for new employees.

Training and Development:

• Plan and implement staff training and development programs.
• Promote continuous learning and growth opportunities for employees.

Employee Relations:

• Manage employee relations, address concerns, and ensure a harmonious and productive work environment.
• Oversee conflict resolution and disciplinary actions when necessary.

Qualifications

• Bachelor's Degree in Business Administration, Management, or a related field is preferred.
• 7- 10 years of Proven experience in administrative management with a strong track record of success.
• Exceptional leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in office software, including Microsoft Office and document management systems.

Application Closing Date
21st November, 2023.