Waiter at IBIC Investment Holdings Limited

IBIC Holdings Limited is an investment firm with primary engagement in real estate development & brokerage, cryptocurrency investment & exchange. Our interests also cut across farming (poultry, piggery, plantation, snail & fish farming), logistics & haulage as well as cleaning & fumigation services. Our competitive edge includes our domain expertise, track record, excellent management, innovation and strong corporate values. In all our business offerings, the ultimate goal is to deliver superior value to our chosen markets.

We are recruiting to fill the position below:

Job Title: Waiter

Location: Lagos
Job Type: Full Time

Job Description

• The Waiter is to deliver exceptional customer service, ensuring a memorable dining experience, and contributing to the success of the establishment.
• Servers are responsible for taking orders, serving food and beverages, and maintaining a positive atmosphere for guests.

Key Responsibilities

• Customer Service - Greet and welcome guests, providing a warm and friendly atmosphere. Take food and drink orders accurately, catering to guest preferences and dietary restrictions. Offer menu recommendations and answer customer inquiries.
• Order Fulfillment - Place orders with the kitchen and bar, ensuring prompt and accurate service. Deliver food and beverages to tables, following established service procedures.
• Table Maintenance - Set up tables, maintain cleanliness, and ensure they are properly arranged. Clear tables and reset them for the next guests.
• Payment Handling - Present checks to guests, process payments accurately, and return change or receipts. Handle cash, credit card transactions, and provide excellent attention to detail in billing.
• Communication and Coordination - Coordinate with kitchen and bar staff for order delivery and timing. Communicate customer requests or concerns to the management.
• Upselling and Promotion - Promote daily specials, drinks, and menu items to increase sales. Encourage dessert or additional item sales.
• Customer Relations - Build rapport with customers, making them feel valued and appreciated. Address customer feedback, concerns, and complaints professionally.
• Cleanliness and Hygiene - Maintain a clean and organized work area. Adhere to food safety and hygiene standards.

Key Performance Indicators (KPIs):

• Guest Satisfaction: Measure customer satisfaction through feedback, reviews, and ratings.
• Table Turnover: Efficiently manage table turnover without compromising service quality.
• Order Accuracy: Ensure accurate order taking and delivery.
• Upselling Success: Track the success of upselling and promoting specials.
• Timeliness: Measure service speed through ticket times and customer feedback.
• Payment Accuracy: Monitor the accuracy of bills and payments.

Requirements

• Previous experience as a server in a lounge/restaurant setting is preferred. (2 years)
• Knowledge of food and beverage items and preparation methods.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment and manage multiple tables.
• Attention to detail and order accuracy.
• Basic math skills for bill calculation and payment handling.
• Professional appearance and positive attitude.
• Knowledge of food safety and hygiene practices.
• Team player and willingness to collaborate with kitchen and bar staff.

Salary Range
N50,000 - N100,000 / month.

Application Closing Date
Not Specified.