Client Experience Manager at Volition Capital Investments Limited

Volition Capital was set up to help the honest and hardworking to create wealth. We fulfill our mandate through investment education, cooperatives and partnerships with credible local and international investment companies. Our target audience is working professionals and retirees.

We are recruiting to fill the position below:

Job Title: Client Experience Manager

Location: Lekki Phase I, Lagos
Employment Type: Full-time
Reporting Line: CEO

Roles and Responsibilities

• Client Relationship Management: Build and maintain quality relationships with clients to understand their needs and expectations.
• Client Satisfaction and Feedback: Monitor and measure client satisfaction levels through surveys, and analyze client feedback to implement improvements.
• Client Onboarding and Training: Facilitate the onboarding process for new clients, ensuring they understand our services, products, and investment options.
• Client Retention and Growth: Develop client retention strategies to grow our client base and identify opportunities for upselling or cross-selling our investment products and services.
• Issue Resolution: Proactively address and resolve client issues and concerns to maintain a high level of satisfaction
• Product Knowledge: Maintain updated knowledge of company products, services, and processes.
• Data Analysis: Analyze client data by using relevant software, to gain insights into their needs, and preferences.
• Customer Experience: Conduct scheduled customer experience checks and surveys.

Requirements

• Bachelor's Degree.
• 7 years of experience in customer service, relationship management, or a similar role.
• A strong understanding of financial products and asset management is an added advantage.
• Excellent communication and interpersonal skills.
• Attention to detail and organization.
• Responsiveness.
• Ability to work collaboratively in a team.
• Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks

• Competitive salary in line with industry benchmarks
• Health insurance
• Housing allowance
• Birthday allowance
• Work from home on some days of the week
• Full pay during leave period
• A high degree of autonomy and flexibility
• Global growth opportunities.

Application Closing Date
7th November, 2023.