ICT Officer at CarePoint Hospitals Limited

CarePoint is a chain of healthcare facilities dedicated to offering the highest quality of healthcare services at affordable cost. CarePoint health facilities are situated across several local governments and communities in Lagos state, specifically. We currently own two (2) facilities across Lagos and part of our mission is to expand across other regions in Nigeria.

We are recruiting to fill the position below:

Job Title: ICT Officer

Location: Egbeda, Lagos
Employment Type: Part-time

Operations Management

• Administration and oversight of all ICT functions.
• Providing technical support across the company
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems, software, telecoms, and networks
• Diagnosing, repairing faults and resolving network issues.
• Responding in a timely manner to service issues and requests.
• Speaking to customers (staff) to quickly get to the root of their problem.
• Providing timely and accurate customer (staff) feedback.
• Talking customers (staff) through a series of actions to resolve a problem.
• Following up with vendors/clients to ensure the problem is resolved.
• Repairing and replacing equipment as/when necessary.
• Testing and evaluating new technologies.
• Regularly scheduled maintenance on networks, hardware and software.
• Ensuring security of hardware, network and data with proper security policies and software.
• Creation, implementation, and review of disaster prevention and recovery policies
• Providing regular weekly/monthly reports and feedback to the cooperate office all related ICT issues
• Receiving and administration of corporate office support and oversight assistance on all related ICT issues (on-site or remotely)
• maintain an inventory of all hardware and software including administration of software licensing

Education, Qualifications & Experience

• Minimum academic qualification of a B.Sc. in Computer Science or any related course.
• Minimum of 2 years relevant work experience.
• Full working knowledge of the Microsoft Office package is required especially with spreadsheet software (Excel)

Key Skills & Competencies:

• Exceptional oral, written, and presentation skills are required for this role
• Hands-on experience in troubleshooting, ICT helpdesk, and customer
• Excellent knowledge of best practices around management, control, and monitoring of the organization's infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure laptop/desktop hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• ITIL V3, Cisco, CompTIA+ or BCNE training.
• Having a working knowledge of common information technologies and systems
• Managing multiple users simultaneously while maintaining high customer service standards
• Communicating smoothly to the staff when & while resolving their technical issues.
• Troubleshooting common ICT problems

Salary
N120,000 - N150,000 monthly.

Application Closing Date
9th December, 2023.