Sales Support Manager at PHR Solutions Limited

PHR Solutions Limited consist of a team of energetic, seasoned, young, smart and innovative professionals with combined decades of experience in providing Human Resources Services to clients across several sectors of the global economy such as Oil and Gas, Telecommunication, Banking and Insurance, Manufacturing, Real Estate, Information technology, Fintech, Education, FMCG, etc.

We are recruiting to fill the position below:

Job Title: Sales Support Manager

Location: Enugu
Employment Type: Full-time
Department: Sales and marketing
Report To: Sales Head (DGM Sales) Or any other Staff designated by Business Center Management

Job Responsibilities

• Establishing sales goals and quotas for team members, providing training in sales techniques, and regularly reviewing performance
• Develop new sales opportunities through cold calling and networking.
• Develop and monitor a credit control system in collaboration with sales and marketing, finance, and executive team members.
• Oversee the sales process from start to finish, including handling customer complaints and questions about products.
• Manage the schedule to ensure the team meets their daily and weekly goals.
• Prepare month end journal entries and credit note.
• Establish policies that follow customer service best practices while ensuring customers submit payments on time.
• Monitor competitors’ activities and recommend changes in product offerings or pricing to respond to competition.
• Ensure that the sales team stays compliant with company policies and procedures.
• Motivating and inspiring team members to meet their goals by offering feedback and incentives such as commissions or bonuses.
• Make notifications in client accounts of interactions, such as payments or purchasing activities.
• In charge of a new customer credit assessment, help the sales and marketing team.
• Establish and maintain regular communication with clients to facilitate periodic payments.
• Prepare reports from various sources, such as marketing campaigns or client records, and prepare reports on sales activity and target progress.
• Maintain SAP operations.
• Arrange for account statements to be forwarded to clients each month, updating records when necessary.
• Provide feedback to management on ways to improve sales performance or increase revenue through new products or services.
• Keep customer files maintained with accuracy.
• Ensure payments are on track within the agreed-upon terms.
• Liaise with customers and the sales team.

Job Requirements

• A Bachelor's Degree in Finance, Accounting, or Mathematics is preferable.
• Minimum of 8 (Eight) years experience in a similar role with FCMG.
• Solid communication and interpersonal skills.
• Exceptional managerial skills and the ability to lead a team.
• Proficient in Microsoft suite.
• Must have an understanding of SAP operations.
• Ability to deal with problematic clients.
• Knowledge of SAP.

Remuneration
N280,000 (gross) Monthly + KPI.

Application Closing Date
16th November, 2023.