The Outsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are a premier company, managing complex transaction processing operations and offering end-to-end solutions. We combine our BPO expertise with research, analytics, risk advisory and process consulting services to deliver a broad suite of offerings to our customers.
We are recruiting suitably qualified candidates to fill the position below:
As an Office Receptionist, you will be the first point of contact for visitors and clients to our organization.
You will be responsible for creating a positive and welcoming atmosphere, providing exceptional customer service, and managing various administrative tasks to ensure the smooth operation of the office.
This role plays a crucial part in maintaining a professional and efficient front desk.
Key Responsibilities
Greet Visitors: Welcome and greet visitors, clients, and employees in a friendly and professional manner. Ensure a warm and inviting atmosphere in the reception area.
Answer and Direct Calls: Handle incoming phone calls, transfer calls to the appropriate individuals or departments, and take messages as needed.
Manage Front Desk: Maintain a neat and organized front desk area. Ensure that office supplies are stocked, and the reception area is presentable.
Check-In and Registration: Register visitors and provide access badges as required. Ensure all visitors sign in and follow security protocols.
Customer Service: Provide excellent customer service, addressing inquiries, and assisting visitors with their needs. Be prepared to offer general information about the organization.
Appointment Scheduling: Assist in scheduling and managing appointments for employees and meeting rooms as necessary.
Support office personnel with visitor requirements including refreshments etc..
Mail and Package Handling: Receive, sort, and distribute incoming mail, packages, and deliveries. Prepare outgoing mail and packages.
Maintain Visitor Logs: Keep detailed records of visitors and their purpose for visiting the organization, as well as maintaining confidentiality as needed.
Security Awareness: Monitor security cameras and follow safety and security procedures. Report any security concerns or incidents to appropriate personnel.
Administrative Support: Provide general administrative support to various departments as needed, including photocopying, scanning, and data entry tasks.
Maintain Knowledge: Stay informed about company policies, personnel, and events to answer inquiries accurately.
Qualifications
High school diploma or equivalent; additional education or training in office administration is a plus.
Previous experience in a similar role or customer service experience is preferred.
Proficiency in using office equipment, such as multi-line phone systems, printers, and scanners.
Strong interpersonal and communication skills, both written and verbal.
Excellent organizational and multitasking abilities.
Professional appearance and demeanor.
Familiarity with Microsoft Office Suite or other office software.
Ability to maintain confidentiality and handle sensitive information.
Application Closing Date
14th November, 2023.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.