Arnergy is a distributed utility providing energy reliability to SMEs and economic clusters in emerging market with flexible acquisition options including energy Subscription (ES) based on monthly fixed fee, consumer financed Lease to Own (LO) with monthly instalment or a Outright Sales (OS) option. Arnergy is on track to deploy excess of 100 Megawatt installed PV capacity powering more than 35,000 businesses across impact sectors not limited to Healthcare, Education, Hospitality by 2023. If you are excited to be part of the solution to Africa's energy crisis starting with Nigeria, we are happy to have you on board.
We are recruiting to fill the position below:
Job Title: Information Technology Service Delivery Manager
Location: Lagos
Job Summary
As an IT Service Delivery Manager, you will be responsible and accountable for the smooth running of our technology infrastructure systems within the limits of requirements, specifications, costs and timelines. You will also supervise the implementation and maintenance of our company’s computing needs.
You will work closely with the VP, Technical Operations to manage the employee IT infrastructure needs, collaborate with the People and Culture department for employee onboarding, drive ERP and process automation across the organization.
Key Responsibilities:
Ensuring and measuring compliance with the ticketing platform, Active Directory and IT Assets management policies
Ensuring IT security awareness and compliance to prevent cyber attacks
Ensuring availability of functional modules on the ERP module with quarterly refresher trainings
Client Relationship and service delivery management
Ensuring IT requests come through the ERP modules
Facilitating procurement of high quality IT products through recommendations
Monitoring and capturing of Arnergy Website/Solarbase uptime of not less than 98% Monthly
Monitoring and capturing of Internet network, 3CX app uptime of not less than 98% Monthly
Company-wide computer routine maintenance and user feedback management
Ensuring Availability of SIM cards for installation
Ensuring adequate data bundle subscription management
Capturing of all IT issues and downtime on the issue logs database
Implementing a database that logs IT assets (Laptops, Modems, Internet facility, CCTV cameras, access control e.t.c)
Procuring of grade A UK pre-owned laptops and deleting of redundant emails from the database not later than 1 month to reduce costs
Team leadership
Performance Monitoring and reporting
Regular sensitization of users against cyber attack.
Giving adequate support to users on the usage of the applications with escalation to vendors when necessary
Engaging with vendors for timely resolution of issues. Monitoring of office internet network to avoid downtime
Do every other thing assigned by the Line Manager
Qualifications
You’ll be a good fit for this role if:
You have AWS infrastructure competence
You currently lead an IT operations or service team in a telco, energy or utility sector. You lead from the front.
6-12 years of IT Service delivery operations experience and minimum of 3 years managing a team
You have hands on experience with ERP usage
You get things done, you are an execution expert with relevant certifications.
You have a background in computer/electrical/mechanical engineering or related technical discipline, or equivalent experience. You are an engineer at heart and in practice.
You are hard as nails - you don’t take no for an answer, You are also very empathetic to understand people need time to adapt.
Internal and external users love you, you are really good with people, you work well with people - you are the life of the party.
You are proactive, and on point. You are excellence personified.
You are on top of your game, Ideally you are a sector thought leader.
You have a sound commercial acumen, with a data drive approach to decision making
You would rate yourself a minimum of 7 in any of the following tools (Ms Project/Asana/Basecamp/Jira/Excel)
We’d also Llike to See:
Flexibility and comfort working in a fast-paced, changing environment
An attribute of grit
Good communication, strong leadership qualities
Compliance-oriented, good interpersonal skills
Excellent time management, task prioritizing and organizational ability